Unable to connect wit Devolutions Gateway - user must have a valid license for Devolutions Gateway

Hello,

Thank you for your feedback.

What RDM, DVLS, and Gateway versions are you using?

Could you send us a screenshot of the License page from your DVLS web UI?

Best regards,

RDM: 2024.3.19.0
DVLS: 2024.3.9.0
Gateway: 25.2.3

Hello.

My name is Kelly. Thank you for posting this image.

You can see here that zero users have been assigned a Gateway license. Click the stylus icon to edit. In the Product license window, click on Assigned to and add up to 5 users.


Kind regards,
Kelly

Here is a reference document to illustrate a license assignment.

https://docs.devolutions.net/server/web-interface/administration/security-management/licenses/#assigned-users


Kind regards,
Kelly

If I click on the pencil beside the gateway licanse, I see the following window:

Regardless of the fact that I cannot issue a license, does that mean I can only license 5 users for one gateway?
I thought I could create 5 gateways (for free) and all my users could then use them without any additional licenses.

We have reached out to our sales team for this license. They will follow up with you to provide an appropriate Gateway license.

Sorry for this trouble. We appreciate your patience. If you don't hear from someone soon, please reply here, and I will follow up on your behalf.

Kind regards,
Kelly

Hello. I want to confirm you have a working Gateway license. Please confirm.


Kind regards,
Kelly

Hello,

I have received the message that there are no longer 5 free licenses available since version 2024.2.


But as I wrote, I fundamentally misunderstood the licensing model and we will use a different solution.

Thanks for all the informations.