DVLS: old removed Gateways not found

Hi Andreas,

Thank you for reaching out regarding this issue. Could you please try reindexing the session recordings? You can find this option under Administration > System Settings > Recording Server. The Reindex button is located near the Save button in the top-right corner of the screen.

Please let us know if this resolves the problem.

Best regards,

Geoffrey

Hi Geoffrey

Thanks for your answer.
I've re-indexed and will give you a feedback tomorrow.

Best Regards
Andreas

Hi Geoffrey

Still the same Email:


Best Regards
Andreas

Hi Andreas,

When you removed the test Gateways (1-2 years ago), did you move the recordings to the current server?

Also, can you please tell me if you have any other error related to the re-indexation in the datasource log?

Best regards,

Geoffrey

Hi Geoffrey

No, i did not delete any Recordings from the other Server. This must be done directly via DVLS Server in my Opinion (DB Cleanup of all related Recordings from deleted Gateways).
There are also no errors available in the Data source logs.

Im not sure why those Emails only arrives since several Weeks but not before. Maybe in the DVLS Backend something has been changed with new Updates?

Best Regards
Andreas

Hi Andreas,

I just completed a fix to resolve your issue. It will be available soon in DVLS 2025.2.12.

Thank you again for reporting this issue.

Best regards,

Geoffrey