Send request for Temporary access to more than 1 approvers
2 votes
Hello,
Can we please get the ability to send requests for temporary access to more than a single approver at a time?
There're situations in life like sick days, vacations, days off, general unavailability and these requests sometime 'sit' for days... It would be nice to have a fallback or a secondary person receiving them at the same time.
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All Comments (5)
Hello,
Thank you for the suggestion, I've added a task to our backlog. Would sending a temporary access to a group fit the bill or would you rather pick and choose approvers?
Have a good day!
Maxime Morin
Hello,
For us, based on groups would be just fine, for other customers hard to tell. I'd guess some balance between feature flexibility and potential development time would be the key here.
With groups would we potentially see members, or just some ambiguous group name? Perhaps pick and choose approvers especially if a client has complex multi level entry tree (folders/subfolders and different tree level approvers) would be the best? Pick and choose also gives the user ability to follow up by some alternative path (email, chat, etc) since he/she knows who the approver is.
Hello,
Thank you, we had a similar discussion internally. I'm glad to have your input on it.
Have a good day!
Maxime Morin
This would be a welcome addition. A approval should not go to a specific person, but to a group.
Hello,
Thank you for being so patient!
If possible, could you try the new version of Devolutions Cloud that has been deployed and see if the problem persists? This version should resolve your issue.
Please let us know if this works or if you encounter any issues.
Best regards,
Maxim Robert
