Unable to retrieve 1Password Credentials

Hello Lightk2,

Thank you for getting in touch with us. To better assist you, could you kindly provide us with the following information:

- A screenshot of your 1Password entry configuration without sensitive information.

- The data source you are utilizing.

- Could you please try changing your secret key when updating to version 2025.2.17.0 to see if you still receive the error message?

Unfortunately, we are unable to reproduce your issue. Once we have this information, we will be better equipped to diagnose and resolve the issue.

Best regards,

Here are the 1Password settings for my account, as well as the configuration for "My personal credentials".



We are utilizing a SQL Server database as our data source, though I have my 1Password credentials set to save locally. I have tried saving them to the database instead but the behavior remains the same. I also tried changing my secret key as suggested but with no success.

Hello,

Could you please let us know whether you are using MFA or OTP to access 1Password? If so, kindly specify the provider you are using.

Best regards,

We use Duo MFA. For what it's worth, I receive the Duo prompt and can send an approval on my phone; the "Unable to retrieve 1Password Credentials" error only appears after I approve the Duo request.

Hello,

Thank you for your patience.

This issue is known, and an investigation is currently underway. I will keep you informed of any progress on our end.

Best regards,

There have been multiple updates with no change in behavior to this issue. Could you please let me know if this is still being looked into? Thanks!

Katie

Hello,

Thank you for your patience.

I'm happy to inform you that version 2025.2.29 is expected to include a fix for your issue.

Please consider updating once the version is released.

Best regards,