Error login to Devolutions Account - Please verify your internet connection

Hello,

To access your Hub Personal vault, you can manually add a new data source in RDM.

Choose Devolutions Hub Personal.

Let me know if that helps.

As for the error you’re getting when connecting to your Devolutions Account, I’ve created a ticket so we can try to reproduce it.

Regards,

Hi Gabriel,
I have followed the steps to create a new Datasource with Devolutions Hub Personal. I've been asked for a Name and the Email address.

I haven't been asked for the password, but this is the result in the navigation pane:

Thanks,

Hello,

Could you please send me the diagnostic report available under Help → Diagnostic...?

Also, can you confirm whether you're able to access your Hub Personal vault either in your browser or through the Devolutions Workspace app?

Regards,

Hi GAbriel, sorry for the late reply, I've been very busy these days.

One curious thing, this is the screenshot I have in Diagnostics:

as you can see many of the options are in "not available" state.

If I click on the clipboard i receive this message:


with the following details:

Devolutions.RemoteDesktopManager.Services.SystemHelper.get_DesktopEnvironment()
at Devolutions.RemoteDesktopManager.Managers.DiagnosticManager.AppendPlatformSpecificDiagnostic(StringBuilder diagnostic)
at Devolutions.RemoteDesktopManager.Managers.DiagnosticManager.CreateDiagnosticReport(ConnectionEngine engine)
at Client.Windows.DiagnosticWindow.OnCopyToClipboard(Object sender, EventArgs args)
at InvokeStub_EventHandler.Invoke(Object, Span`1)
at System.Reflection.MethodBaseInvoker.InvokeWithFewArgs(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)

Hi again,

I have to say the this desktop is a VM deployed inside a VMware Workstation 17.6.3 on Windows 11 host, if that helps.

REgards,

Hi Gabriel,

I realized that connecting to the VM through xRDP I have problems with RDM, but if I connect to it through the VMware native console RDM is working perfectly. It seems there's something in the xRDP connection that's preventing the app to work properly.

It's strange because RDM is the only app that is not working fine inside the VM. I'll try to investigate a little more about this behavior.

Thanks for the support.

Hello,

From what I understand, an xRDP session starts a second Xorg instance that uses different drivers and security layers. It’s hard to pinpoint the exact cause, but it seems RDM can’t establish an internet connection in that scenario.

Please let us know if there’s anything else we can help you with.

Regards,