When setting up a new gateway on hub - it appears test connection is required to succeed in order to add.
Can you confirm if the connection to the gateway is made on 7171, and is the from IP addresses Devolutions or from the user logged into the Hub portal?
If traffic originates from devolutions is there a list of known IPs we could allow?
Can you confirm the address is the Access URI e.g. https://host.domain.tld:7171
According to https://forum.devolutions.net/topics/42085/filtrage-firewall-entre-devolution-hub-et-la-gateway this communication into the gateway is required only for initial setup. Is that correct?
Hello,
Thank you for reaching out!
My name is William, and I'm here to assist you in any way I can.
The initial connection from your Hub to the Gateway is going from the Hub to the Gateway through port 7171. This is only for the initial configuration, so I would suggest tightening your firewall after the initial configuration of the Gateway on your Hub.
Also, connecting to your Gateway published on the internet goes through the access URI configured on the Gateway. It should either use a public IP or a resolvable hostname from the public internet.
Feel free to reach out if you have any questions or need further clarification.
Best regards,
Hi William,
That worked. Saying that, its not ideal from a setup perspective. Personally I'd have preferred to see a setup on the portal where the gateway is pending activation/setup - adding a setup code in the process that is one time use and supplied to the installer, gateway moves to activation on successful use via outbound connectivity to the portal.