Hub Current Outage
Hello.
Tuesday May 4th, 07:26az AZ Time (-7), there seems to be an outage with Hub.
The Devolutions Login page to log in to Personal Hub just keeps spinning and spinning until it gives a Cloudflare Timeout, or just the standard background:
This happens in Edge, Chrome, FireFox, and Opera.
Also with Workspace, it does not want to take the Master Key that is valid. It continuously says the key is invalid, but it worked Saturday when I logged in to it.
Wanted to make you folks aware of the issue.
--- Chuck
Overgaard, AZ (-7 MST / Zulu Year-Round)
RDM Version: 2025.3.11.0 64-Bit - MSSQL - Daily Usage
RDM Version: 2025.2.28.0 64-Bit - MSSQL - VM
d6467d4b-5048-42d8-b81b-dbf9b2a5c663.png
All Comments (5)
Hello,
Thank you for reporting this issue.
We will monitor this issue and get back to you.
Thank you for being so patient.
Best regards,
Érica Poirier
Hello,
I got the same issue a few minutes ago but now I can access our Hub Business.
Do you still experience this issue if you reload the page on any of your browsers?
Best regards,
Érica Poirier
Hello,
I got the same issue a few minutes ago but now I can access our Hub Business.
Do you still experience this issue if you reload the page on any of your browsers?
Best regards,
So all the browsers seem to be functioning now.
It is really slow to get the original login page. After that, it seems to go pretty quick.
I am logged in on Edge, Chrome, FireFox, and Opera now with no issues.
--- Chuck
Overgaard, AZ (-7 MST / Zulu Year-Round)
RDM Version: 2025.3.11.0 64-Bit - MSSQL - Daily Usage
RDM Version: 2025.2.28.0 64-Bit - MSSQL - VM
Hello,
Thank you for your feedback.
Internal maintenance on our side has impacted the Hub performance and caused slowness or temporary service interruption. The task was completed a few minutes ago and the service should be back to normal. Our team will reorganize the scheduling of this type of maintenance to minimize service impacts and ensure it is as seamless as possible for our customers.
We apologize for this inconvenience.
Best regards,
Érica Poirier
Hello,
Thank you for your feedback.
Internal maintenance on our side has impacted the Hub performance and caused slowness or temporary service interruption. The task was completed a few minutes ago and the service should be back to normal. Our team will reorganize the scheduling of this type of maintenance to minimize service impacts and ensure it is as seamless as possible for our customers.
We apologize for this inconvenience.
Best regards,
Thank you, as always, for the transparency on the issue.
Glad it is fixed. Please mark this as closed.
Have a great day.
--- Chuck
Overgaard, AZ (-7 MST / Zulu Year-Round)
RDM Version: 2025.3.11.0 64-Bit - MSSQL - Daily Usage
RDM Version: 2025.2.28.0 64-Bit - MSSQL - VM