Problem adding new entry with password or updating password of existing entry

Hello,

Thank you for reaching out!

My name is William and I'm here to assist you in any way I can.

Would it be possible to confirm if you are using Hub Business or Hub personal?

In both cases, would it be possible to head under Administration > Password templates and confirm what is configured there?

Best regards,

Hello,

Thank you for reaching out!

My name is William and I'm here to assist you in any way I can.

Would it be possible to confirm if you are using Hub Business or Hub personal?

In both cases, would it be possible to head under Administration > Password templates and confirm what is configured there?

Best regards,

Hi William,

We use the Hub Business.

In Administration > Password templates, we have this set up:

Hello,

Thank you for the confirmation. Are you trying to add/edit the entries from the web interface or from Workspace/RDM?

I'm testing it out on my side as well.

Best regards,

Hello,

After some testing, it looks like the issue is with the Custom characters of the Password Template.é Could you try removing them and test again?

Best regards,

Hello,

After some testing, it looks like the issue is with the Custom characters of the Password Template.é Could you try removing them and test again?

Best regards,

Hello, William

The problem only occurred with web access, we had no problem with RDM.

After removing the custom characters from the template, the problem did not happen again.

Thank you very much for your support, could you tell me why this was happening? We have been using this template for a long time without any problems.

Hello,

I'm not sure at the moment. I'm also able to replicate the issue, so I will send the information to our internal team to see if this might be a bug.

I will let you know as soon as I have more information.

Best regards,

Hello,

For your information, I've noticed that the specific character causing the issue is the comma: ,

Best regards,

Hello,

I'm not sure at the moment. I'm also able to replicate the issue, so I will send the information to our internal team to see if this might be a bug.

I will let you know as soon as I have more information.

Best regards,

Perfect, William

Thanks for the support.

Best regards.

Hello,

For your information, I've noticed that the specific character causing the issue is the comma: ,

Best regards,

That's right, I removed that character and it worked.

Thanks again.

Hello,

After further investigation, we found that the real issue is with the specific order: _-,

You can configure these characters as long as you are using a different order like: ,_- or -_,

An internal ticket has been opened with our development team to assess potential solutions. However, it's important to note that we are unable to provide a precise release date due to the intricate nature of our release process, which encompasses Build, Quality Assurance, and Release stages. Rest assured that we will be in touch as soon as we have an update to provide.

In the meantime, if you'd like to stay updated on the latest fixes, improvements, and release notes, you can access our Release Notes page by following the link below:
Devolutions Hub - https://devolutions.net/password-hub/release-notes/.

Best regards,

Hello,

After further investigation, we found that the real issue is with the specific order: _-,

You can configure these characters as long as you are using a different order like: ,_- or -_,

An internal ticket has been opened with our development team to assess potential solutions. However, it's important to note that we are unable to provide a precise release date due to the intricate nature of our release process, which encompasses Build, Quality Assurance, and Release stages. Rest assured that we will be in touch as soon as we have an update to provide.

In the meantime, if you'd like to stay updated on the latest fixes, improvements, and release notes, you can access our Release Notes page by following the link below:
Devolutions Hub - https://devolutions.net/password-hub/release-notes/.

Best regards,

Understood, William.

I look forward to this adjustment.

Thank you very much.

Best regards,