Devolutions Server - Issues with manual & automatic user creation

Hello,

Thank you for contacting us on that matter!

We cannot usually create a user (automatically or manually), it's because the DVLS instance has reached the user limit. Could you compare the number of created users in Administration - Users (the number is located in the lower right corner) with your DVLS license user limit in Administration - Licenses?


For the Gateway issue, you can try launching it from PowerShell 7 using the DevolutionsGateway.exe application located in C:\Program Files\Devolutions\Gateway to get a more accurate error message.

Best regards,

Hi, I just ran against the same problem. Are disabled users counted towards the user limit?

edit: I just checked: disabled users are also counted towards the user limit. I couldn't add another user after disabling the last one. That's ridiculous... If that's by design, at least give us the possibility to auto-delete users when they are disabled in the identity provider (Entra ID in our case) on a scheduled sync.

Hello,

Yes, disabled users are indeed counted towards the user limit in Devolutions Server. I understand your frustration with this limitation. Currently, there is no automatic deletion of users when they are disabled in the identity provider, such as Entra ID, during a scheduled sync.

I recommend submitting a feature request on our forum to express your need for an auto-deletion feature. This feedback is valuable and can help us improve our products.

If you have any further questions or need additional assistance, please feel free to reach out.

Best regards,

Hello,

Would it be possible to confirm the version of your Devolutions Server?

I've just tested it with a free Devolutions Server on version 2024.3.10.0 which allows for 10 users and I'm able to add a new user once I disable a user after reaching the limit.

Best regards,

I was able to create 218 users (I think) before I couldn't add any more, despite having a 215 user license. Then I disabled a user and tried adding another. That failed.

Hello,

After disabling the user, have you tried refreshing the web page? When I tested the + and the import button were grayed out before the refresh.

Make sure to refresh the browser and not the user list:


Best regards,

Hi William,

That did the trick, thanks!

Best regards,
Thomas