Secure Email function not working any more in version 2024.3.3.0
The Secure email function is not working any more the following error occured
TypeError: Cannot read properties of undefined (reading 'execute')
at h.onClick (https://*******/7780.8b57ecfb7429249a.js:1:187380)
at https://*******/7780.8b57ecfb7429249a.js:1:187874
at Gm (https://*******/main.6d0b28b16c74d257.js:1:2429256)
at v (https://*******/main.6d0b28b16c74d257.js:1:2429429)
at HTMLElement.<anonymous> (https://*******/main.6d0b28b16c74d257.js:1:2516434)
at u.invokeTask (https://*******/polyfills.e917c4cf6ddcfbb2.js:1:19782)
at Object.onInvokeTask (https://*******/main.6d0b28b16c74d257.js:1:2391967)
at u.invokeTask (https://*******/polyfills.e917c4cf6ddcfbb2.js:1:19703)
at N.runTask (https://*******/polyfills.e917c4cf6ddcfbb2.js:1:15072)
at E.invokeTask [as invoke] (https://*******/polyfills.e917c4cf6ddcfbb2.js:1:20835)
URL is replace with the stars
All Comments (5)
Hi Michael,
Thank you for bringing this to our attention. I am currently working to replicate the issue on our end to better understand the cause.
Could you please provide a bit more information to help us troubleshoot further? Specifically:
- Does the issue occur consistently every time you try to send a secure email, or is it intermittent?
- Are there any specific steps or conditions that seem to trigger the error?
- Have any recent changes been made to your environment or configuration that could be related?
- Additionally, could you check if there's a full stack trace available in the datasource logs? This information would be very helpful for our investigation.
Once I have this information, I will proceed with further investigation and keep you updated on the progress.
Thank you for your patience and cooperation.
Best regards,
Jonathan Iannone
it is every time when a try to send the email or create a shared link
no specific steps, i am creating the email and pres send when i pres send the error pops up same with the shared link
no change to invironment only the update from devolutions to the latste version 2024.3.3.0
no log entry's are made to data source log with normal login enabled
Hello,
Thank you for your swift response. To help us narrow down the cause, could you please provide the following details:
- Does the issue occur for other users as well, or is it limited to your account?
- What web browser or client are you using to access the Devolutions Server? Would it be possible for you to try using a different browser or in incognito mode to rule out cache or extension issues?
This will help us proceed with further investigation. I appreciate your cooperation and look forward to your response.
Best regards,
Jonathan Iannone
other browser didn't work
incoginito mode works.
Cleared all cache didn't work (including cookies)
i did some testing when changed the function Block third-party cookies in Incognito mode to Block third-party cookies it works again
when switch back to Block third-party cookies in Incognito mode en refresh the page it is broking again
turn it to Block third-party cookies and refresh it works again
Hi Michael,
Thank you for your detailed testing and feedback. We have successfully replicated the issue on our side as well.
A ticket has been raised with our engineering team to address this problem. We will keep you updated on the progress and notify you as soon as a fix is available.
Thank you again for your cooperation and for helping us troubleshoot this issue.
Best regards,
Jonathan Iannone