Extensions stopped working with large amount of login since MV3

Hi,

Is the extension connected to RDM, Hub (Business/Personal), or DVLS? When you say 200+ logins, do you mean 200+ matches on a specific website?

Best regards

Whoops... sorry, it's connected with RDM.

Yes, 200+ matches on a specific website.

Hi,

What is your RDM version?

Could you follow this help page when visiting a website with 200+ matches and send us the logs (You can also send them to me via Direct/Private Message):
https://docs.devolutions.net/workspace/kb/workspace-browser-extension-troubleshooting-connection-logs/
Note: On step 4, you will click on “service worker” with MV3.

It will help us to understand what is happening when the extension is trying to communicate with RDM.

Best regards,

I found something quite interesting. This is what I do:

1. I open a new private window
2. De serviceworker immediately requests the credentials (on an empty tab)
   1. and it does show the badge with the number of credentials on the extension's icon next to the address bar
3. Now when I navigate to the website I observe the behavior described above
4. When I create a new tab (the credentials badge disappears from the address bar icon) and go to the same URL it's working as expected

Tested this using Vivaldi.
The same thing seems to work fine on Edge (using the extension from the Chrome store)

Hi,

We are trying to reproduce the issue as described. From what we understand from your description, it only occurs in the Vivaldi browser with the extension connected to RDM Windows, but not on Edge (using the extension from the Chrome Store and not the one from the Microsoft Store). Does it also happen on Google Chrome?

Could you send us a video of it with one from Vivaldi and one from Edge/Chrome? It will help us in trying to notice if there are details that make us unable to reproduce it. (You can also send them to me via Direct/Private Message)

Best regards,

I've attached a video. It starts with opening a new private/incognito.

I'm seeing the same issue.
If I open the extension settings then uncheck "Enable Remote Desktop Manager app" it will start working again for a time, then it will start returning the empty list again. It happens every time my vault locks, but the seems like it will randomly happen other times as well.

Hi, 

A potential fix for RoelVB’s issue is coming in a future version which should be available soon. This update may also resolve your issue.

Best regards,

The problem seems to be solved.
It seems to be working fine the last couple of days

The problem seems to be solved.
It seems to be working fine the last couple of days

Did you get an updated version? Mine is still having the issue. I appear to still be on 2024.2.7.2 MV3.

Hi Colin,

2024.2.7.2 MV3 is the most recent update. Could you send us a video of your issue? It will help us in trying to notice if there are details that make it different from the initial issue. (You can also send them to me via Direct/Private Message).

Best regards,

The problem seems to be solved.
It seems to be working fine the last couple of days

Did you get an updated version? Mine is still having the issue. I appear to still be on 2024.2.7.2 MV3.

I'm on 2024.2.7.1 MV3