HTTP 403 when logging in on Hub Business with RDM
Hi,
When attempting to access our Hub Business via RDM, we get the following error:
HTTP Response:
<!DOCTYPE html>
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<!--[if IE 7]> <html class="no-js ie7 oldie" lang="en-US"> <![endif]-->
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<!--[if gt IE 8]><!--> <html class="no-js" lang="en-US"> <!--<![endif]-->
<head>
<title>Attention Required! | Cloudflare</title>
<meta charset="UTF-8" />
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />
<meta http-equiv="X-UA-Compatible" content="IE=Edge" />
<meta name="robots" content="noindex, nofollow" />
<meta name="viewport" content="width=device-width,initial-scale=1" />
<link rel="stylesheet" id="cf_styles-css" href="/cdn-cgi/styles/cf.errors.css" />
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<style>body{margin:0;padding:0}</style>
<!--[if gte IE 10]><!-->
<script>
if (!navigator.cookieEnabled) {
window.addEventListener('DOMContentLoaded', function () {
var cookieEl = document.getElementById('cookie-alert');
cookieEl.style.display = 'block';
})
}
</script>
<!--<![endif]-->
</head>
<body>
<div id="cf-wrapper">
<div class="cf-alert cf-alert-error cf-cookie-error" id="cookie-alert" data-translate="enable_cookies">Please enable cookies.</div>
<div id="cf-error-details" class="cf-error-details-wrapper">
<div class="cf-wrapper cf-header cf-error-overview">
<h1 data-translate="block_headline">Sorry, you have been blocked</h1>
<h2 class="cf-subheadline"><span data-translate="unable_to_access">You are unable to access</span> devolutions.app</h2>
</div><!-- /.header -->
<div class="cf-section cf-highlight">
<div class="cf-wrapper">
<div class="cf-screenshot-container cf-screenshot-full">
<span class="cf-no-screenshot error"></span>
</div>
</div>
</div><!-- /.captcha-container -->
<div class="cf-section cf-wrapper">
<div class="cf-columns two">
<div class="cf-column">
<h2 data-translate="blocked_why_headline">Why have I been blocked?</h2>
<p data-translate="blocked_why_detail">This website is using a security service to protect itself from online attacks. The action you just performed triggered the security solution. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data.</p>
</div>
<div class="cf-column">
<h2 data-translate="blocked_resolve_headline">What can I do to resolve this?</h2>
<p data-translate="blocked_resolve_detail">You can email the site owner to let them know you were blocked. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page.</p>
</div>
</div>
</div><!-- /.section -->
<div class="cf-error-footer cf-wrapper w-240 lg:w-full py-10 sm:py-4 sm:px-8 mx-auto text-center sm:text-left border-solid border-0 border-t border-gray-300">
<p class="text-13">
<span class="cf-footer-item sm:block sm:mb-1">Cloudflare Ray ID: <strong class="font-semibold">896d1b7abc4bb705</strong></span>
<span class="cf-footer-separator sm:hidden">•</span>
<span id="cf-footer-item-ip" class="cf-footer-item hidden sm:block sm:mb-1">
Your IP:
<button type="button" id="cf-footer-ip-reveal" class="cf-footer-ip-reveal-btn">Click to reveal</button>
<span class="hidden" id="cf-footer-ip"></span>
<span class="cf-footer-separator sm:hidden">•</span>
</span>
<span class="cf-footer-item sm:block sm:mb-1"><span>Performance & security by</span> <a rel="noopener noreferrer" href="https://www.cloudflare.com/5xx-error-landing" id="brand_link" target="_blank">Cloudflare</a></span>
</p>
<script>(function(){function d(){var b=a.getElementById("cf-footer-item-ip"),c=a.getElementById("cf-footer-ip-reveal");b&&"classList"in b&&(b.classList.remove("hidden"),c.addEventListener("click",function(){c.classList.add("hidden");a.getElementById("cf-footer-ip").classList.remove("hidden")}))}var a=document;document.addEventListener&&a.addEventListener("DOMContentLoaded",d)})();</script>
</div><!-- /.error-footer -->
</div><!-- /#cf-error-details -->
</div><!-- /#cf-wrapper -->
<script>
window._cf_translation = {};
</script>
</body>
</html>
Devolutions.Hub.Clients.ApiException: The HTTP status code of the response was not expected (403).
Status: 403
Response:
<!DOCTYPE html>
<!--[if lt IE 7]> <html class="no-js ie6 oldie" lang="en-US"> <![endif]-->
<!--[if IE 7]> <html class="no-js ie7 oldie" lang="en-US"> <![endif]-->
<!--[if IE 8]> <html class="no-js ie8 oldie" lang="en-US"> <![endif]-->
<!--[if gt IE 8]><!--> <html class="no-js" lang="en-US"> <!--<![endif]-->
<head>
<title>Attention Required! | Cloudflare</title>
<meta charset="UTF-8" />
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />
<meta http-equiv="X-UA-Compatible" content="IE=
at Devolutions.Hub.Clients.HubClient.GetServerConfigurationAsync(CancellationToken cancellationToken)
at Devolutions.Hub.Clients.HubClient.<GetServerConfiguration>b__440_0()
at Devolutions.Hub.Clients.HubClient.GetServerConfiguration()
at Devolutions.RemoteDesktopManager.Business.DataSources.HubConnectionDataSource.Login()
I tried different versions of RDM but both 2024.2 and 2024.1 seem to have this problem. The issue started a few hours ago, and does not seem to be related to any type of firewall or internet connection (tried with different ones and without firewalling).
Best regards,
Jelle Hillen
All Comments (3)
Hello Jelle,
We are investigating this issue, but could you try logging in again and let us know if it works?
Best regards,
Etienne Lord
Hello Etienne,
Thanks. It seems to work now, using RDM 2024.2.7.4 on Mac and 2024.2.10.0 on Windows.
Best regards,
Jelle Hillen
Hello Jelle,
Glad to hear it! Let us know if you encounter the issue again :)
Best regards,
Etienne Lord