Devolutions Server could not connect license server

Devolutions Server could not connect license server

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Jakub Vácha

Hello, everyone,

We have a problem with our Devolutions servers. When I open the Licenses menu in the administration menu I get an error message: Could not reach server, please download and import license file from Devolutions Portal. As mentioned below in screen

We have checked the communication to the internet with the networker admins and they have not discovered any blocked communication. I read in the documentation that the servers should communicate to the URL https://api.devolutions.com, which was not visible in the network communication to the Internet when I opened the License menu.

Please advise, is it possible to manually trigger an attempt to connect to the license servers or should the attempt be made to get the license information when the License menu is opened. Is the correct address for the license server or which address is correct for the license server?

We have the latest version of Devolutions Server 2024.1.11.0 installed

Thank you

Best regards

Jakub Vácha

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