backup notification mail is not beeing send

Hello,

Thank you for reaching out to us regarding this,

I see, could you confirm if that was working for you without issues before the update?

Let me know,

Best regards,

yes i confirm it was working the mail stops after the update to 2024.1.4.0

Hello,

Could you verify in the Notification preferences if you have the backup > success enabled?





You might need to enable the personalized selection.

Best regards,

this is maybe a solution for a user but in the previous version we had does mail sent to shared mailbox address who isn't a user in devolution

i can confrim this is working for my user, but how to setup this again for just a email address?

Hello,

You are right, this option was removed from the backup manager since we reworked how notification works. To achieve the same behavior, you will need to create a Subscriber under Administration > Notification > Subscriber.



Once the subscriber is configured, you will need to configure a subscription under Administration > Notifications > Subscriptions. Here is the configuration:



Best regards,

this isn't working i already set this up this way and this isn't working

is there any progress on this issue ?

Hello,

I just tested the subscription and I did get the error messages but not the success messages.

Since the option was removed from the backup manager, the only other possibility would be to set the shared email on an administrative account. Maybe the backup Devolutions Custom account?



I will keep testing the Subscription to see if I might be able to get this working.

Best regards,

Hello,

is this issue resolved? Because we have the same problem regarding to backup notifications are not send.

Best regards,
Stefan

Hello Stefan,

Have you verified under the Notification preferences for your user in Devolutions Server?





Best regards,

Hello,

yes i already checked the points inside this thread :D
Are there any other Configuration Settings which can be set?
Any special things regarding the subscritption?
we have an german system

Best regard,
Stefan

Hello,

At the moment, the subscriptions are not sending the success/failed notification. We've opened an internal case to fix this, and it was now resolved. The fix will be included in our next version of RDM (probably 2024.2.14.0).

Best regards,

Hello,

Just to let you know that I made a mistake, this will be fixed in our next release of Devolutions Server not RDM. It should be version 2024.2.7.0 that should come out this week or next week.

Best regards,

Hello,

thanks for the fast fix of this issue!!
I will test it as soon as the update is available and give feedack

Best regards,
Stefan

Hello Stefan,

Short message to let you know that version 2024.2.8.0 has been released yesterday. That version contains the fix for the backup notification problem. Let us know if that works for you.

Best regards,