Remote Desktop Manager Client --> Certificate Checking

Hi Benedict,

I verified and the certificate for telemetry2.devolutions.net is valid. The error might be caused by your firewall, for example if you are doing TLS interception.

You can disable telemetry by adding the following option in RemoteDesktopManager.cfg.

<DisableSendingAnalytics>true</DisableSendingAnalytics>

Sébastien

Hello Sébastien,

we created an exception in our firewall:

^https?:\/\/([A-Za-z0-9.-]*)\.devolutions\.net

Unfortunately, the message comes anyway and we are therefore unable to create
an automated integration of the devolution data source (via our software distribution system Baramundi).


Best regards

Benedict Poppe

Hi Benedict, could you share screenshots of what is displayed when clicking the Diagnose and View Certificate buttons.

Also, would having a setting to disable analytics via a GPO be a viable option for you?
https://docs.devolutions.net/kb/remote-desktop-manager/how-to-articles/group-policies/

Hello Sébastian,

one of my colleagues inserted the following line: <DisableSendingAnalytics>true</DisableSendingAnalytics> in the RemotedesktopManager.cfg - File.
This file is deployed via our Software Deployment Software (Baramundi).

After adding this line and restarted deploying of RDM, the datasource which is pre-configured is not added. Only a local datasource will be added.

Are the data sources not stored in the remotedesktopmanager.cfg file?


Best regards

Benedict Poppe

Hi Benedict,

RemoteDesktopManager.cfg is an xml file, make sure to add the line inside the <Option> section. You are likely getting the default configuration if RDM fails to parse the configuration file.