DVLS: Slow Performance since 2023.0.x
DVLS: 2023.2.6.0
RDM: 2023.2.25.0
Hi All
We noticed extremely slow Performance since we upgraded to DVLS 2023.2.x at 08.08.2023.
Slow Performance happens in RDM when loading Vaults configured with AD/Azure Group Permissions.
DVLS Web Performance seems quite OK.
Vault Config:
- Added 6 AD Groups (3x AD, 3x Azure) for Access
- 9 Subfolders with specified AD Group Permissions like this:
- Several Session Entries with specified Edit Permissions (also 2-4 AD/Azure Groups on each Session)
- All Users are working with Azure Accounts and Azure Group Permissions
Before Updating from 2023.1.x to 2023.2.x no user noticed Performance Issues.
DVLS is running on a Server 2019 with 8 Cores and 10GB RAM.
DVLS SQL DB is hosted on a SQL 2016.
What we tried:
- RAM Upgrade from 8GB to 10GB
- CPU Cores doubled from 4 to 8 Cores
- SQL Instance RAM Limit upgraded from 2GB to 8GB (-> was set fix to 2GB from initial Setup 2 Years ago, but the Instance still doesnt wants more than 2GB RAM)
- DVLS Update to 2023.2.6.0
- RDM Update when every RDM Update was released since 2023.2 Update
Test as User
- Opening a Vault needs 12-18 Seconds
Test as Admin
- Opening a Vault needs about 2 Seconds (!!!)
If i give Admin Rights to a User which has the Problem of slow loading Vaults, the Vaults are being loaded within 2-3 Seconds max.
What i noticed is the fact, that the CPU Load is very high since we updated.
Average CPU Load from Monitoring:
CPU Load from Taskmanager:
Is there a known Issue with RDM and DVLS since 2023.2.x?
Best Regards,
Andreas
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All Comments (24)
Hello Andreas,
Thank you for reporting this behaviour.
Is the Azure cache are enabled in your DVLS configuration?
Are the AD groups used for other specific user accounts other than the Azure users? Because DVLS is handling Domain and Azure authentication as 2 different identity providers, then an Azure user won't be affected by domain groups for the permissions.
We can investigate this during a support call. I will open a ticket and send you a link to book the session.
Best regards,
Érica Poirier
Dear Erica
Yes, Azure Cache is enabled.
We are using both Authentication Mechanisms because of AD only Accounts.
Best Regards,
Andreas
Hello Andreas,
As the DVLS can now communicate directly with Azure, usually the performance are better when the cache is disabled. Is it possible for you to disable it and check if standard users still experience slowness in RDM?
Best regards,
Érica Poirier
Hi Erica
Thanks for the Input.
I just tested it by disabling the Azure Cache feature and did a Cache reset.
A Vault change is still very, very slow for normal Users.
Best Regards,
Andreas
Hi Erica
We troubleshooted the System a little further and noticed the following:
- w3wp.exe Process has many KickOffThread's:
- CPU always flapps between 30 and 90% when the users are working (when
The interessting Thing is, w3wp Process has "only" 55-60 simultean Threads, but always kicks them off.
What i also checked or modified:
- disabled the DB Backup in DVLS settings and moved the process directly to the sql instance (PS: DVLS sql backup generates 12.8gb exports which are zipped to 2.9gb files, but direct sql exports are unzipped 3.2gb and needs < 60seconds to be created)
- same cpu/performance behaviour on fallback server when i switch the content in the loadbalancer
- started reindex in db
- tested with rdm 2023.1.29.0 -> same bad performance
- replaced all automated session icons from base64 (unique icons) to system icons -> still bad performance, but we think the performance increased a very little
- the sql instance now cosumes the fully 8gb ram which is good
I just wanted to test on our Test Environment the same Vault with and without AD/Azure Groups.
For that i started an Export of the Vault which currently only has 2024 Entries. This Export needed about 10 Minutes which is incredible slow for a simple export in my opinion (Export Size is only 10.9mb!).
I just imported the same Vault and recreated the whole Permissions on all Folders and the Vault is loading very fast.
The Test Database is running on the same Instance as the Prod System is running.
The only difference is that the Test doesnt has much Persons as on Prod System accessing it and the Test System has only a total of 4 Vaults.
Best Regards,
Andreas
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Hello Andreas,
Another factor you must consider is that the production database logs are more important than your test database.
Does the ConnectionLog table contain a high number of records?
You can get the information with the Disk Usage by Top Tables report in SSMS.
Best regards,
Érica Poirier
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Hi Erica
Here is a complete Report:
Here is a small Report with DB Size in MB:
Do we need a small Cleanup to gain Performance?
Beware: We need all Users Connection Logs back to 1 Year.
Best Regards
Andreas
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Hello Andreas,
Thank you for the information.
If the Cleanup Logs feature is already enabled and is set to archive logs older than one year, we could investigate what could create so many records in this table.
Do you use PowerShell scripts that create, update, and/or delete entries?
If so, then a solution would be to regularly remove the logs created by the PowerShell scripts using an SQL statement. Would this be a viable workaround?
Best regards,
Érica Poirier
Hi Erica
Yes, we have many Updates every Day done by powershell.
I have removed the Powershell User on Table ConnectionLog and ConnectionHistory (about 500k Entries).
The Performance Gain is about 40%.
I just reconfigured the Log Cleanup Function to Archive everything older than 1Month and delete everything older than 1 Year.
I will check if the Performance will be much better then.
Best Regards,
Andreas
Edit:
Cleanup is done, but the Performance did not increased very much.
Here is the current DB Size Compare:
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Hello Andreas,
We have identified that the Connection State feature was causing the slowness. Once the ConnectionState table was cleaned up, RDM became responsive again, as expected.
The Automatic check in after option in Administration - System Settings - Vault Management should help to maintain the ConnectionState table healthy.
As mentioned during the support session, we will investigate on our end if we can reproduce this problem and if we can do something to fix this problem.
Best regards,
Érica Poirier
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Hello Andreas,
Thank you for being so patient about this case.
We haven't been able to reproduce your slowness issue, even with multiple records in the ConnectionState table.
The next DVLS version will include more logs on how the connection state feature calls are done from RDM. Once it is available, we can have another support session to see if it the issue still exists.
Since our last session, have you experienced similar slowness in RDM?
Best regards,
Érica Poirier
Hi Erica
Ive created an SQL Job which deletes every 15minutes all entries from this table which are older than 2hours.
So since we had our last call, everything is pretty fast.
Best Regards,
Andreas
Hi Andreas,
Thank you for your feedback.
That's a nice workaround. But it doesn't help us to try to identify the root cause.
If you have any chance, disable your script once your DVLS is updated and see if the issue still occurs. If so, try to get the profiler report again to get these more detailed logs.
As always, thank you for your collaboration.
Best regards,
Érica Poirier
Hi Erica
Yes i see the point, but the System is Productive and the Users are really impatient when RDM is lagging again and i've implemented it because we have talked about this temp fix in the call.
But for now, i have allready updated to DVLS 2023.2.8.0, disabled the SQL Cleanup Job and informed all employees internally about the deactivation and am expecting feedback if performance deteriorates again.
I will gatter some Informations and come back to you later - maybe the final fix was just to cleanup the whole table once due an invalid entry...? Lets hope so 😊
Thanks again and best Regards,
Andreas
Hello Andreas,
Thank you very much for your collaboration. We understand that a system on production is critical.
We will then wait for your feedback about this.
Best regards,
Érica Poirier
RDM: 2023.2.32.0
DVLS: 2023.2.8.0
Dear Erica
Since ive disabled my Cleanup Script and activated the "automatic check in after 1440sec" function, we have currenty 126 Rows in the ConnectionState Table.
An Ugly thing about this is, that there are again 43 Entries from 3 Days ago.
But regarding to the Performance Issue, it looks like that it is not that bad as before (8 to 9 Seconds for loading 300 Entries), but it still slows down about 500 to 700ms only for those 126 rows.
This is manageable for us so far, but i will keep an eye open on this.
For the ugly old entries which tells us wrong opened sessions, i think i will re-enable my cleanup script after the Tests.
But for now i will keep it disabled and will hopefully get back about 300 Entries in the Database for check if it slows down again that much.
Best Regards,
Andreas
Edit: Profiler Level set to 264245
The Test Server which runs RDM is in the same Network on the same Hypervisor as the DVLS is running toget pure DVLS Loading time.
Log Output:
Thread : 11 ---------------------------------------- 11 - RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load... 11 - DVLS - Api - GetAccessRequests... 11 - WebAPI.GetAccessRequests : 12 ms 11 - DVLS - Api - GetAccessRequests : 12 ms 11 - DVLS - Api - GetVaultAccessRequests... 11 - WebAPI.GetVaultAccessRequests : 14 ms 11 - DVLS - Api - GetVaultAccessRequests : 14 ms 11 - DVLS - Api - GetTodoData... 11 - WebAPI.GetTodoData : 22 ms 11 - DVLS - Api - GetTodoData : 22 ms 11 - RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load : 227 ms 11 - Connection States: Refresh... 11 - ClearClosedRunning... 11 - GetOpenedConnections... 11 - Opened - by process : 5 ms 11 - GetOpenedConnections : 5 ms 11 - ClearClosedRunning : 5 ms 11 - GetAllConnectionStates... 11 - DVLS - Api - GetAllConnectionStates... 11 - WebAPI.GetAllConnectionStates : 634 ms 11 - DVLS - Api - GetAllConnectionStates : 634 ms 11 - GetAllConnectionStates : 634 ms - Count : 18 11 - Connection States: Refresh : 640 ms Thread : 14 ---------------------------------------- 14 - Connection States: Refresh... 14 - ClearClosedRunning... 14 - GetOpenedConnections... 14 - Opened - by process : 4 ms 14 - GetOpenedConnections : 4 ms 14 - ClearClosedRunning : 4 ms 14 - GetAllConnectionStates... 14 - DVLS - Api - GetAllConnectionStates... 14 - WebAPI.GetAllConnectionStates : 678 ms 14 - DVLS - Api - GetAllConnectionStates : 678 ms 14 - GetAllConnectionStates : 678 ms - Count : 18 14 - Invoke Refresh : 15 ms 14 - Connection States: Refresh : 698 ms 14 - RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load... 14 - DVLS - Api - GetAccessRequests... 14 - WebAPI.GetAccessRequests : 22 ms 14 - DVLS - Api - GetAccessRequests : 22 ms 14 - DVLS - Api - GetVaultAccessRequests... 14 - WebAPI.GetVaultAccessRequests : 24 ms 14 - DVLS - Api - GetVaultAccessRequests : 24 ms 14 - DVLS - Api - GetTodoData... 14 - WebAPI.GetTodoData : 17 ms 14 - DVLS - Api - GetTodoData : 17 ms 14 - RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load : 225 ms Thread : 16 ---------------------------------------- 16 - Connection States: Refresh... 16 - ClearClosedRunning... 16 - GetOpenedConnections... 16 - Opened - by process : 3 ms 16 - GetOpenedConnections : 3 ms 16 - ClearClosedRunning : 3 ms 16 - GetAllConnectionStates... 16 - DVLS - Api - GetAllConnectionStates... 16 - WebAPI.GetAllConnectionStates : 587 ms 16 - DVLS - Api - GetAllConnectionStates : 587 ms 16 - GetAllConnectionStates : 588 ms - Count : 18 16 - Connection States: Refresh : 591 ms 16 - RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load... 16 - DVLS - Api - GetAccessRequests... 16 - WebAPI.GetAccessRequests : 14 ms 16 - DVLS - Api - GetAccessRequests : 14 ms 16 - DVLS - Api - GetVaultAccessRequests... 16 - WebAPI.GetVaultAccessRequests : 12 ms 16 - DVLS - Api - GetVaultAccessRequests : 12 ms 16 - DVLS - Api - GetTodoData... 16 - WebAPI.GetTodoData : 17 ms 16 - DVLS - Api - GetTodoData : 17 ms 16 - RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load : 221 ms Thread : 19 ---------------------------------------- 19 - RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load... 19 - DVLS - Api - GetAccessRequests... 19 - WebAPI.GetAccessRequests : 18 ms 19 - DVLS - Api - GetAccessRequests : 18 ms 19 - DVLS - Api - GetVaultAccessRequests... 19 - WebAPI.GetVaultAccessRequests : 13 ms 19 - DVLS - Api - GetVaultAccessRequests : 14 ms 19 - DVLS - Api - GetTodoData... 19 - WebAPI.GetTodoData : 16 ms 19 - DVLS - Api - GetTodoData : 16 ms 19 - RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load : 250 ms Thread : 20 ---------------------------------------- 20 - Connection States: Refresh... 20 - ClearClosedRunning... 20 - GetOpenedConnections... 20 - Opened - by process : 3 ms 20 - GetOpenedConnections : 3 ms 20 - ClearClosedRunning : 3 ms 20 - GetAllConnectionStates... 20 - DVLS - Api - GetAllConnectionStates... 20 - WebAPI.GetAllConnectionStates : 622 ms 20 - DVLS - Api - GetAllConnectionStates : 622 ms 20 - GetAllConnectionStates : 622 ms - Count : 18 20 - Connection States: Refresh : 625 ms 20 - RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load... 20 - DVLS - Api - GetAccessRequests... 20 - WebAPI.GetAccessRequests : 14 ms 20 - DVLS - Api - GetAccessRequests : 15 ms 20 - DVLS - Api - GetVaultAccessRequests... 20 - WebAPI.GetVaultAccessRequests : 12 ms 20 - DVLS - Api - GetVaultAccessRequests : 12 ms 20 - DVLS - Api - GetTodoData... 20 - WebAPI.GetTodoData : 16 ms 20 - DVLS - Api - GetTodoData : 16 ms 20 - RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load : 189 ms 20 - Connection States: Refresh... 20 - ClearClosedRunning... 20 - GetOpenedConnections... 20 - Opened - by process : 7 ms 20 - GetOpenedConnections : 7 ms 20 - ClearClosedRunning : 7 ms 20 - GetAllConnectionStates... 20 - DVLS - Api - GetAllConnectionStates... 20 - WebAPI.GetAllConnectionStates : 651 ms 20 - DVLS - Api - GetAllConnectionStates : 651 ms 20 - GetAllConnectionStates : 651 ms - Count : 18 20 - Connection States: Refresh : 658 ms 20 - RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load... 20 - DVLS - Api - GetAccessRequests... 20 - WebAPI.GetAccessRequests : 18 ms 20 - DVLS - Api - GetAccessRequests : 18 ms 20 - DVLS - Api - GetVaultAccessRequests... 20 - WebAPI.GetVaultAccessRequests : 21 ms 20 - DVLS - Api - GetVaultAccessRequests : 21 ms 20 - DVLS - Api - GetTodoData... 20 - WebAPI.GetTodoData : 22 ms 20 - DVLS - Api - GetTodoData : 22 ms 20 - RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load : 239 ms Thread : 23 ---------------------------------------- 23 - RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load... 23 - DVLS - Api - GetAccessRequests... 23 - WebAPI.GetAccessRequests : 23 ms 23 - DVLS - Api - GetAccessRequests : 23 ms 23 - DVLS - Api - GetVaultAccessRequests... 23 - WebAPI.GetVaultAccessRequests : 14 ms 23 - DVLS - Api - GetVaultAccessRequests : 14 ms 23 - DVLS - Api - GetTodoData... 23 - WebAPI.GetTodoData : 16 ms 23 - DVLS - Api - GetTodoData : 16 ms 23 - RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load : 202 ms 23 - Connection States: Refresh... 23 - ClearClosedRunning... 23 - GetOpenedConnections... 23 - Opened - by process : 6 ms 23 - GetOpenedConnections : 6 ms 23 - ClearClosedRunning : 6 ms 23 - GetAllConnectionStates... 23 - DVLS - Api - GetAllConnectionStates... 23 - WebAPI.GetAllConnectionStates : 579 ms 23 - DVLS - Api - GetAllConnectionStates : 579 ms 23 - GetAllConnectionStates : 579 ms - Count : 18 23 - Connection States: Refresh : 585 ms 23 - Connection States: Refresh... 23 - ClearClosedRunning... 23 - GetOpenedConnections... 23 - Opened - by process : 6 ms 23 - GetOpenedConnections : 6 ms 23 - ClearClosedRunning : 6 ms 23 - GetAllConnectionStates... 23 - DVLS - Api - GetAllConnectionStates... 23 - WebAPI.GetAllConnectionStates : 586 ms 23 - DVLS - Api - GetAllConnectionStates : 586 ms 23 - GetAllConnectionStates : 586 ms - Count : 18 23 - Connection States: Refresh : 592 ms 23 - Connection States: Refresh... 23 - ClearClosedRunning... 23 - GetOpenedConnections... 23 - Opened - by process : 5 ms 23 - GetOpenedConnections : 5 ms 23 - ClearClosedRunning : 6 ms 23 - GetAllConnectionStates... 23 - DVLS - Api - GetAllConnectionStates... 23 - WebAPI.GetAllConnectionStates : 624 ms 23 - DVLS - Api - GetAllConnectionStates : 624 ms 23 - GetAllConnectionStates : 624 ms - Count : 18 23 - Connection States: Refresh : 630 ms
Hello Andreas,
Thank you for your feedback and the profiling report.
As you mentioned, loading the records from the ConnectionState table doesn't take much time, but it's only for a few records.
Let us know if things get worse!
Thank you for your collaboration.
Best regards,
Érica Poirier
Dear Erica
Looks like that the Entries in Database are not growing very much anymore.
Currently we have 122 Rows, but there are still Entries from 27.09.2023.
But im not sure if the Performance is dropping every Day a little bit more:
Thread : 9 ---------------------------------------- 9 - Connection States: Refresh... 9 - ClearClosedRunning... 9 - GetOpenedConnections... 9 - Opened - by process... 9 - NX Client : 1 ms 9 - Opened - by process : 6 ms 9 - GetOpenedConnections : 6 ms 9 - ClearClosedRunning : 6 ms 9 - GetAllConnectionStates... 9 - DVLS - Api - GetAllConnectionStates... 9 - WebAPI.GetAllConnectionStates : 848 ms 9 - DVLS - Api - GetAllConnectionStates : 848 ms 9 - GetAllConnectionStates : 848 ms - Count : 28 9 - Connection States: Refresh : 855 ms Thread : 16 ---------------------------------------- 16 - Connection States: Refresh... 16 - ClearClosedRunning... 16 - GetOpenedConnections... 16 - Opened - by process : 5 ms 16 - GetOpenedConnections : 5 ms 16 - ClearClosedRunning : 5 ms 16 - GetAllConnectionStates... 16 - DVLS - Api - GetAllConnectionStates... 16 - WebAPI.GetAllConnectionStates : 969 ms 16 - DVLS - Api - GetAllConnectionStates : 969 ms 16 - GetAllConnectionStates : 969 ms - Count : 28 16 - Connection States: Refresh : 974 ms Thread : 23 ---------------------------------------- 23 - Connection States: Refresh... 23 - ClearClosedRunning... 23 - GetOpenedConnections... 23 - Opened - by process : 5 ms 23 - GetOpenedConnections : 5 ms 23 - ClearClosedRunning : 5 ms 23 - GetAllConnectionStates... 23 - DVLS - Api - GetAllConnectionStates... 23 - WebAPI.GetAllConnectionStates : 1050 ms 23 - DVLS - Api - GetAllConnectionStates : 1050 ms 23 - GetAllConnectionStates : 1050 ms - Count : 28 23 - Connection States: Refresh : 1055 ms 23 - RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load... 23 - DVLS - Api - GetAccessRequests... 23 - WebAPI.GetAccessRequests : 12 ms 23 - DVLS - Api - GetAccessRequests : 12 ms 23 - DVLS - Api - GetVaultAccessRequests... 23 - WebAPI.GetVaultAccessRequests : 14 ms 23 - DVLS - Api - GetVaultAccessRequests : 14 ms 23 - DVLS - Api - GetTodoData... 23 - WebAPI.GetTodoData : 17 ms 23 - DVLS - Api - GetTodoData : 17 ms 23 - RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load : 240 ms
Another Vault:
Thread : 23 ---------------------------------------- 23 - Connection States: Refresh... 23 - ClearClosedRunning... 23 - GetOpenedConnections... 23 - Opened - by process : 8 ms 23 - GetOpenedConnections : 8 ms 23 - ClearClosedRunning : 9 ms 23 - GetAllConnectionStates... 23 - DVLS - Api - GetAllConnectionStates... 23 - WebAPI.GetAllConnectionStates : 848 ms 23 - DVLS - Api - GetAllConnectionStates : 848 ms 23 - GetAllConnectionStates : 848 ms - Count : 26 23 - Connection States: Refresh : 857 ms 23 - Connection States: Refresh... 23 - ClearClosedRunning... 23 - GetOpenedConnections... 23 - Opened - by process : 5 ms 23 - GetOpenedConnections : 5 ms 23 - ClearClosedRunning : 5 ms 23 - GetAllConnectionStates... 23 - DVLS - Api - GetAllConnectionStates... 23 - WebAPI.GetAllConnectionStates : 710 ms 23 - DVLS - Api - GetAllConnectionStates : 711 ms 23 - GetAllConnectionStates : 711 ms - Count : 25 23 - Connection States: Refresh : 716 ms Thread : 27 ---------------------------------------- 27 - Connection States: Refresh... 27 - ClearClosedRunning... 27 - GetOpenedConnections... 27 - Opened - by process : 7 ms 27 - GetOpenedConnections : 7 ms 27 - DVLS - Api - MarkAsClosed... 27 - WebAPI.MarkAsClosed : 193 ms 27 - DVLS - Api - MarkAsClosed : 193 ms 27 - ClearClosedRunning : 201 ms 27 - GetAllConnectionStates... 27 - DVLS - Api - GetAllConnectionStates... 27 - WebAPI.GetAllConnectionStates : 891 ms 27 - DVLS - Api - GetAllConnectionStates : 891 ms 27 - GetAllConnectionStates : 891 ms - Count : 25 27 - Connection States: Refresh : 1092 ms
I've now just removed all Entries from the Table (126 Rows).
Looks pretty like a Calculation Bug in RDM for me:
Thread : 30 ---------------------------------------- 30 - Connection States: Refresh... 30 - GetAllConnectionStates... 30 - DVLS - Api - GetAllConnectionStates... 30 - WebAPI.GetAllConnectionStates : 15 ms 30 - DVLS - Api - GetAllConnectionStates : 15 ms 30 - GetAllConnectionStates : 15 ms 30 - Connection States: Refresh : 15 ms 30 - RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load... 30 - DVLS - Api - GetAccessRequests... 30 - WebAPI.GetAccessRequests : 12 ms 30 - DVLS - Api - GetAccessRequests : 12 ms 30 - DVLS - Api - GetVaultAccessRequests... 30 - WebAPI.GetVaultAccessRequests : 23 ms 30 - DVLS - Api - GetVaultAccessRequests : 23 ms 30 - DVLS - Api - GetTodoData... 30 - WebAPI.GetTodoData : 39 ms 30 - DVLS - Api - GetTodoData : 39 ms 30 - RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load : 278 ms
Best Regards,
Andreas
Dear Erica
FYI:
Today some Peoples came to me because the Speed decreased really much.
After activating directly the Profiler on Employee Computer, it displayed 5500 up to 6800ms loading time for GetAllConnectionStates.
The Database contained 177 Entries.
After i reactivated the DB Cleanup Script which deletes all Entries older then 2hours, there was only 55 Entries in DB left and the Speed increased to 700ms.
For now as Dirty-Fix, i will let the Script activated so every 15mins a Cleanup is done.
Best Regards,
Andreas
Hello Andreas,
Thank you for your update on this.
As mentioned in a previous post, the latest DVLS version 2023.2.9 and RDM 2023.2.32 contain more logs for the GetAllConnectionStates call in the profiling tool.
It would be interesting once you update DVLS and RDM to their latest versions to try it again and send us another profiling report when the issue is ongoing. We understand that this affects your production environment, and users will be directly impacted.
In the meantime, I will send your latest report to our development team.
Thank you for your collaboration.
Best regards,
Érica Poirier
As mentioned in a previous post, the latest DVLS version 2023.2.9 and RDM 2023.2.32 contain more logs for the GetAllConnectionStates call in the profiling tool.
Dear Erica
On your latest Post about this, the newest DVLS Version was 2023.2.8. So all Tests since then was done with DVLS 2023.2.8 and RDM 2023.2.32 as i already wrote.
If you need additional Profiles Informations, you need to specify which Options i need to activate.
I will update and disable the Cleanup Job ASAP.
Thanks and best Regards,
Andreas
Edit: I think i missunderstand your latest Post about this Erica. You wrote about "next Release" and not the "Current Release".
Sorry about that. I have just updated and disabled the SQL Cleanup Job. As soon we have more Entries in DB and the Connection is slowing down, i will rerun the Profiler to get you more Logs.
But can you please tell me, which Options i need to acitvate for your needs?
Here are the current Logs with cleaned Up Entries and already slowing down Reconnecting Times (Profiles Level 264245).
Best Regards, Andreas
Main thread (UI)
----------------------------------------
09:38:47.938114 REMOTE: GET - /api/security/repositories/550ac47d-e6b0-46e6-9739-d68d150257ae/cachevalues : 33 ms
09:38:47.938114 RefreshConnections...
09:38:47.938114 LoadConnections UI - [Devolutions Server : {Company Name}] - Disabled - 64-bit...
09:38:47.938114 HasSecurityChanged...
09:38:47.938114 DVLS - Api - GetCacheValues...
09:38:47.938114 WebAPI.GetCacheValues : 91 ms
09:38:47.938114 DVLS - Api - GetCacheValues : 92 ms
09:38:47.938114 HasSecurityChanged : 92 ms
09:38:47.939067 Reload: False - HasSecurityChanged: True - HasChanged: True
09:38:47.957062 RefreshUserSecurityContext...
09:38:47.957062 DVLS - Api - GetCurrentUser...
09:38:47.957062 WebAPI.GetCurrentUser...
09:38:47.957062 DVLS - Api - GetPublicWebInstanceInformation : 17 ms
09:38:47.980066 DVLS - Api - GetPrivateWebInstanceInformation : 22 ms
09:38:48.211065 REMOTE: POST - /api/security/currentuser...
09:38:48.211065 REMOTE: GetCurrentUser...
09:38:48.211065 REMOTE: UserManager.GetUser : 0 ms
09:38:48.211065 REMOTE: LoginManager.InitRoles : 32 ms
09:38:48.211065 REMOTE: SessionManager.SetCurrentUser : 2 ms
09:38:48.211065 REMOTE: GetCurrentUser : 171 ms
09:38:48.211065 REMOTE: POST - /api/security/currentuser : 172 ms
09:38:48.211065 WebAPI.GetCurrentUser : 270 ms
09:38:48.211065 DVLS - Api - GetCurrentUser : 271 ms
09:38:48.211065 RefreshUserSecurityContext : 272 ms
09:38:48.211065 Engine.Clear - DisposeInternalList - ClearRoot : 0 ms
09:38:48.283146 REMOTE: GET - /api/security/repositories : 0 ms
09:38:48.283146 LoadConnectionsFromDataSource...
09:38:48.283146 LoadDataSourceSettingsFromDataSource...
09:38:48.283146 GetDataSourceSettings...
09:38:48.283146 DVLS - Api - GetRepositories...
09:38:48.283146 WebAPI.GetRepositories : 70 ms
09:38:48.283146 DVLS - Api - GetRepositories : 71 ms
09:38:48.743074 REMOTE: POST - /api/data-source-settings/entity...
09:38:48.743074 REMOTE: GetConnectionsWithRolesForRepository...
09:38:48.743074 REMOTE: Filter version : 0 ms
09:38:48.743074 REMOTE: Filter security : 113 ms
09:38:48.743074 REMOTE: GetConnectionsForRepositories : 24 ms
09:38:48.743074 REMOTE: GetConnectionsWithRolesForRepository : 169 ms
09:38:48.743074 REMOTE: POST - /api/data-source-settings/entity : 231 ms
09:38:48.743074 DVLS - Api - GetData...
09:38:48.743074 WebAPI.GetData : 460 ms
09:38:48.743074 DVLS - Api - GetData : 460 ms - Count : 452
09:38:48.750075 GetDataSourceSettings : 538 ms
09:38:48.750075 LoadDataSourceSettingsFromDataSource : 538 ms
09:38:48.767075 REMOTE: GET - /api/security/roles : 0 ms
09:38:48.767075 DVLS - Api - GetRoles...
09:38:48.767075 WebAPI.GetRoles : 15 ms
09:38:48.767075 DVLS - Api - GetRoles : 15 ms
09:38:48.781074 REMOTE: GET - /api/security/repositories : 0 ms
09:38:48.781074 DVLS - Api - GetRepositories...
09:38:48.781074 WebAPI.GetRepositories : 12 ms
09:38:48.781074 DVLS - Api - GetRepositories : 12 ms
09:38:48.846077 REMOTE: GET - /api/security/repositories/550ac47d-e6b0-46e6-9739-d68d150257ae : 49 ms
09:38:48.846077 DVLS - Api - GetRepository...
09:38:48.846077 WebAPI.GetRepository : 61 ms
09:38:48.846077 DVLS - Api - GetRepository : 61 ms
09:38:48.849073 GetConnections...
09:38:48.849073 RDMS.GetConnections...
09:38:48.849073 ConnectionInfos.Foreach...
09:38:48.849073 DecryptData : 1 ms - Count : 452
09:38:48.879082 DeserializeData : 29 ms - Count : 330
09:38:48.883080 ConnectionInfos.Foreach : 34 ms
09:38:48.883080 Fetched 330 sessions
09:38:48.883080 Fetched 122 removed sessions
09:38:48.883080 RDMS.GetConnections : 34 ms
09:38:48.883080 GetConnections : 34 ms
09:38:48.886077 DoMergeConnections - Disabled...
09:38:48.886077 PrepareConnectionList : 3 ms
09:38:48.893077 Loop...
09:38:48.893077 Merge With List : 4 ms
09:38:48.893077 Loop : 6 ms
09:38:48.907081 REMOTE: GET - /api/security/groupinfos : 0 ms
09:38:48.907081 Filter...
09:38:48.907081 DVLS - Api - GetGroupInfos...
09:38:48.907081 WebAPI.GetGroupInfos : 12 ms
09:38:48.907081 DVLS - Api - GetGroupInfos : 12 ms
09:38:48.908080 Filter : 14 ms
09:38:48.908080 DoMergeConnections - Disabled : 25 ms
09:38:48.908080 LoadConnectionsFromDataSource : 696 ms
09:38:48.921079 REMOTE: GET - /api/security/connectionoverrides/hash : 0 ms
09:38:48.921079 Load connection overrides...
09:38:48.921079 Has changes...
09:38:48.921079 DVLS - Api - GetConnectionOverridesHash...
09:38:48.921079 WebAPI.GetConnectionOverridesHash : 13 ms
09:38:48.921079 DVLS - Api - GetConnectionOverridesHash : 13 ms
09:38:48.921079 Has changes : 13 ms
09:38:48.921079 Load connection overrides : 13 ms
09:38:48.974081 LoadConnections [Devolutions Server : {Company Name} - Global Vault] - Disabled - 64-bit : 52 ms
09:38:48.998078 REMOTE: POST - /api/security/users/roaming-settings : 0 ms
09:38:48.998078 FavoriteManager.LoadFolders...
09:38:48.998078 DVLS - Api - GetUserRoamingSettings...
09:38:48.998078 WebAPI.GetUserRoamingSettings : 19 ms
09:38:48.998078 DVLS - Api - GetUserRoamingSettings : 19 ms
09:38:49.000079 FavoriteManager.LoadFolders : 24 ms
09:38:49.039080 REMOTE: GET - /api/secure-messages : 22 ms
09:38:49.039080 DVLS - Api - GetSecureMessages...
09:38:49.039080 WebAPI.GetSecureMessages : 36 ms
09:38:49.039080 DVLS - Api - GetSecureMessages : 36 ms
09:38:49.039080 LoadConnections UI - [Devolutions Server : {Company Name}] - Disabled - 64-bit : 1193 ms
09:38:49.039080 RefreshConnections : 1193 ms
09:38:49.050080 Connection States: Refresh...
09:38:49.050080 ClearClosedRunning...
09:38:49.050080 GetOpenedConnections...
09:38:49.050080 Opened - by process...
09:38:49.050080 RDP (Microsoft Remote Desktop) : 2 ms
09:38:49.053076 VMware (Player, Workstation, vSphere) : 1 ms
09:38:49.054078 Opened - by process : 15 ms
09:38:49.054078 GetOpenedConnections : 15 ms
09:38:49.055080 ClearClosedRunning : 15 ms
09:38:49.927093 REMOTE: GET - /api/connection/states...
09:38:49.927093 REMOTE: RefreshConnections : 0 ms
09:38:49.927093 REMOTE: GetAllConnectionStates...
09:38:49.927093 REMOTE: GetAllConnectionStates.CanView : 850 ms - Count : 20
09:38:49.927093 REMOTE: GetAllConnectionStates : 851 ms
09:38:49.927093 REMOTE: GET - /api/connection/states : 852 ms
09:38:49.927093 GetAllConnectionStates...
09:38:49.927093 DVLS - Api - GetAllConnectionStates...
09:38:49.927093 WebAPI.GetAllConnectionStates : 871 ms
09:38:49.927093 DVLS - Api - GetAllConnectionStates : 871 ms
09:38:49.927093 GetAllConnectionStates : 871 ms - Count : 20
09:38:49.948093 Invoke Refresh : 21 ms
09:38:49.948093 Connection States: Refresh : 909 ms
09:38:49.961091 TreeView.LoadConnectionList...
09:38:49.961091 BeginUpdate...
09:38:49.962092 LoadConnectionInTreeNode : 2 ms
09:38:49.962092 PreCreateGroups : 0 ms - Run count : 1
09:38:49.962092 BeginUpdate : 13 ms
09:38:49.962092 TreeView.LoadConnectionList : 13 ms
09:38:49.962092 Load Expand States...
09:38:49.962092 Expanded: 3 - Nodes : 330
09:38:49.962092 Nodes...
09:38:49.962092 Expand : 0 ms - Run count : 1
09:38:49.962092 Collapse : 0 ms - Run count : 15
09:38:49.962092 Nodes : 0 ms
09:38:49.962092 Load Expand States : 0 ms
09:38:50.280102 SelectionChanged - Default...
09:38:50.281092 RootDashboardOverviewManager.LoadRootDashboardOverView - Quick Load...
09:38:50.281092 Set DocumentText : 2 ms
09:38:50.281092 RootDashboardOverviewManager.LoadRootDashboardOverView - Quick Load : 194 ms
09:38:50.294098 SelectionChanged - Default : 208 ms
09:38:50.295098 REMOTE: GET - /api/accessrequest/all : 0 ms
09:38:50.307098 REMOTE: GET - /api/repository-access-request : 1 ms
09:38:50.322094 REMOTE: POST - /api/todo/get-todo-data : 1 ms
09:38:51.676925 REMOTE: GET - /api/accessrequest/all : 0 ms
09:38:51.699953 REMOTE: GET - /api/repository-access-request : 1 ms
09:38:51.727660 REMOTE: POST - /api/todo/get-todo-data : 1 ms
09:39:47.951317 REMOTE: GET - /api/connection/states...
09:39:47.951317 REMOTE: RefreshConnections : 2 ms
09:39:47.951317 REMOTE: GetAllConnectionStates...
09:39:47.951317 REMOTE: GetAllConnectionStates.CanView : 630 ms - Count : 20
09:39:47.951317 REMOTE: GetAllConnectionStates : 632 ms
09:39:47.951317 REMOTE: GET - /api/connection/states : 634 ms
09:39:51.705361 REMOTE: GET - /api/accessrequest/all : 1 ms
09:39:51.731360 REMOTE: GET - /api/repository-access-request : 1 ms
09:39:51.757359 REMOTE: POST - /api/todo/get-todo-data : 2 ms
Thread : 13
----------------------------------------
13 - 09:38:51.676925 RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load...
13 - 09:38:51.676925 DVLS - Api - GetAccessRequests...
13 - 09:38:51.676925 WebAPI.GetAccessRequests : 15 ms
13 - 09:38:51.676925 DVLS - Api - GetAccessRequests : 15 ms
13 - 09:38:51.699953 DVLS - Api - GetVaultAccessRequests...
13 - 09:38:51.699953 WebAPI.GetVaultAccessRequests : 22 ms
13 - 09:38:51.699953 DVLS - Api - GetVaultAccessRequests : 22 ms
13 - 09:38:51.727660 DVLS - Api - GetTodoData...
13 - 09:38:51.727660 WebAPI.GetTodoData : 25 ms
13 - 09:38:51.727660 DVLS - Api - GetTodoData : 25 ms
13 - 09:38:51.947932 RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load : 287 ms
Thread : 14
----------------------------------------
14 - 09:39:51.705361 RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load...
14 - 09:39:51.705361 DVLS - Api - GetAccessRequests...
14 - 09:39:51.705361 WebAPI.GetAccessRequests : 17 ms
14 - 09:39:51.705361 DVLS - Api - GetAccessRequests : 17 ms
14 - 09:39:51.731360 DVLS - Api - GetVaultAccessRequests...
14 - 09:39:51.731360 WebAPI.GetVaultAccessRequests : 25 ms
14 - 09:39:51.731360 DVLS - Api - GetVaultAccessRequests : 25 ms
14 - 09:39:51.757359 DVLS - Api - GetTodoData...
14 - 09:39:51.757359 WebAPI.GetTodoData : 26 ms
14 - 09:39:51.757359 DVLS - Api - GetTodoData : 26 ms
14 - 09:39:51.969365 RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load : 282 ms
Thread : 18
----------------------------------------
18 - 09:38:50.295098 RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load...
18 - 09:38:50.295098 DVLS - Api - GetAccessRequests...
18 - 09:38:50.295098 WebAPI.GetAccessRequests : 13 ms
18 - 09:38:50.295098 DVLS - Api - GetAccessRequests : 13 ms
18 - 09:38:50.307098 DVLS - Api - GetVaultAccessRequests...
18 - 09:38:50.307098 WebAPI.GetVaultAccessRequests : 12 ms
18 - 09:38:50.307098 DVLS - Api - GetVaultAccessRequests : 12 ms
18 - 09:38:50.324386 DVLS - Api - GetTodoData...
18 - 09:38:50.324386 WebAPI.GetTodoData : 16 ms
18 - 09:38:50.324386 DVLS - Api - GetTodoData : 16 ms
18 - 09:38:50.525100 RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load : 244 ms
18 - 09:39:47.285760 Connection States: Refresh...
18 - 09:39:47.285760 ClearClosedRunning...
18 - 09:39:47.285760 GetOpenedConnections...
18 - 09:39:47.285760 Opened - by process : 8 ms
18 - 09:39:47.285760 GetOpenedConnections : 8 ms
18 - 09:39:47.285760 ClearClosedRunning : 8 ms
18 - 09:39:47.951317 GetAllConnectionStates...
18 - 09:39:47.951317 DVLS - Api - GetAllConnectionStates...
18 - 09:39:47.951317 WebAPI.GetAllConnectionStates : 665 ms
18 - 09:39:47.951317 DVLS - Api - GetAllConnectionStates : 665 ms
18 - 09:39:47.951317 GetAllConnectionStates : 665 ms - Count : 20
18 - 09:39:47.951317 Connection States: Refresh : 674 msHello Andreas,
The DVLS version 2023.2.9 is available. Have you tested it and gotten different results with more information than your previous profiling report?
Best regards,
Érica Poirier
Hi Erica
Yes, the latest Test was already with 2023.2.9.
But ive tested just some Minutes ago with an employee by switching 2 Vaults.
One Time i got a Timeout, but the other about 8-10 Switches was always between 1.8 and 2.6 Seconds.
Currently we have 154 Rows in ConnectionState Table. Oldest Entry is from 2023-10-05 09:41:36.
Here is the Timeout:
Main thread (UI)
----------------------------------------
RefreshConnections...
LoadConnections UI - [Devolutions Server : {ServerName}] - Disabled - 64-bit...
HasSecurityChanged...
DVLS - Api - GetCacheValues...
WebAPI.GetCacheValues : 192 ms
DVLS - Api - GetCacheValues : 192 ms
HasSecurityChanged : 192 ms
Reload: False - HasSecurityChanged: False - HasChanged: True
LoadConnectionsFromDataSource...
LoadDataSourceSettingsFromDataSource...
GetDataSourceSettings...
DVLS - Api - GetRepositories...
WebAPI.GetRepositories : 60 ms
DVLS - Api - GetRepositories : 60 ms
DVLS - Api - GetData...
WebAPI.GetData : 634 ms
DVLS - Api - GetData : 635 ms - Count : 76
GetDataSourceSettings : 697 ms
LoadDataSourceSettingsFromDataSource : 697 ms
DVLS - Api - GetRepositories...
WebAPI.GetRepositories : 50 ms
DVLS - Api - GetRepositories : 50 ms
GetConnections...
RDMS.GetConnections...
ConnectionInfos.Foreach...
DecryptData : 0 ms - Count : 76
ConnectionInfos.Foreach : 1 ms
Fetched 0 sessions
Fetched 76 removed sessions
RDMS.GetConnections : 1 ms
GetConnections : 1 ms
DoMergeConnections - Disabled...
Loop...
Merge With List : 4 ms
Loop : 4 ms
Filter : 1 ms
DoMergeConnections - Disabled : 6 ms
LoadConnectionsFromDataSource : 765 ms
Load connection overrides...
Has changes...
DVLS - Api - GetConnectionOverridesHash...
WebAPI.GetConnectionOverridesHash : 23 ms
DVLS - Api - GetConnectionOverridesHash : 23 ms
Has changes : 23 ms
Load connection overrides : 23 ms
LoadConnections [Devolutions Server : {ServerName} - Global Vault] - Disabled - 64-bit : 109 ms
FavoriteManager.LoadFolders...
DVLS - Api - GetUserRoamingSettings...
WebAPI.GetUserRoamingSettings : 38 ms
DVLS - Api - GetUserRoamingSettings : 38 ms
FavoriteManager.LoadFolders : 41 ms
DVLS - Api - GetSecureMessages...
WebAPI.GetSecureMessages : 46 ms
DVLS - Api - GetSecureMessages : 46 ms
LoadConnections UI - [Devolutions Server : {ServerName}] - Disabled - 64-bit : 1189 ms
RefreshConnections : 1189 ms
Connection States: Refresh...
ClearClosedRunning...
GetOpenedConnections...
Opened - by process : 7 ms
GetOpenedConnections : 7 ms
ClearClosedRunning : 7 ms
GetAllConnectionStates...
DVLS - Api - GetAllConnectionStates...
WebAPI.GetAllConnectionStates : 15040 ms
DVLS - Api - GetAllConnectionStates : 15040 ms
GetAllConnectionStates : 15040 ms
Connection States: Refresh : 15048 ms
Here is the "normal" Log:
Main thread (UI)
----------------------------------------
RefreshConnections...
LoadConnections UI - [Devolutions Server : {ServerName}] - Disabled - 64-bit...
HasSecurityChanged...
DVLS - Api - GetCacheValues...
WebAPI.GetCacheValues : 134 ms
DVLS - Api - GetCacheValues : 134 ms
HasSecurityChanged : 134 ms
Reload: False - HasSecurityChanged: False - HasChanged: True
LoadConnectionsFromDataSource...
LoadDataSourceSettingsFromDataSource...
GetDataSourceSettings...
DVLS - Api - GetRepositories...
WebAPI.GetRepositories : 49 ms
DVLS - Api - GetRepositories : 49 ms
DVLS - Api - GetData...
WebAPI.GetData : 561 ms
DVLS - Api - GetData : 561 ms - Count : 19
GetDataSourceSettings : 611 ms
LoadDataSourceSettingsFromDataSource : 611 ms
DVLS - Api - GetRepositories...
WebAPI.GetRepositories : 46 ms
DVLS - Api - GetRepositories : 46 ms
GetConnections...
RDMS.GetConnections...
ConnectionInfos.Foreach...
DecryptData : 0 ms - Count : 19
DeserializeData : 0 ms - Count : 19
ConnectionInfos.Foreach : 1 ms
Fetched 19 sessions
Fetched 0 removed sessions
RDMS.GetConnections : 1 ms
GetConnections : 1 ms
DoMergeConnections - Disabled...
Loop...
Merge With List : 1 ms
Loop : 1 ms
Filter : 7 ms
DoMergeConnections - Disabled : 8 ms
LoadConnectionsFromDataSource : 675 ms
Load connection overrides...
Has changes...
DVLS - Api - GetConnectionOverridesHash...
WebAPI.GetConnectionOverridesHash : 22 ms
DVLS - Api - GetConnectionOverridesHash : 22 ms
Has changes : 22 ms
Load connection overrides : 22 ms
LoadConnections [Devolutions Server : {ServerName} - Global Vault] - Disabled - 64-bit : 82 ms
FavoriteManager.LoadFolders...
DVLS - Api - GetUserRoamingSettings...
WebAPI.GetUserRoamingSettings : 42 ms
DVLS - Api - GetUserRoamingSettings : 42 ms
FavoriteManager.LoadFolders : 47 ms
DVLS - Api - GetSecureMessages...
WebAPI.GetSecureMessages : 46 ms
DVLS - Api - GetSecureMessages : 47 ms
LoadConnections UI - [Devolutions Server : {ServerName}] - Disabled - 64-bit : 1018 ms
RefreshConnections : 1018 ms
Connection States: Refresh...
ClearClosedRunning...
GetOpenedConnections...
Opened - by process : 4 ms
GetOpenedConnections : 4 ms
ClearClosedRunning : 4 ms
GetAllConnectionStates...
DVLS - Api - GetAllConnectionStates...
WebAPI.GetAllConnectionStates : 2448 ms
DVLS - Api - GetAllConnectionStates : 2448 ms
GetAllConnectionStates : 2448 ms - Count : 22
Invoke Refresh : 13 ms
Connection States: Refresh : 2467 ms
TreeView.LoadConnectionList...
BeginUpdate...
LoadConnectionInTreeNode : 8 ms
PreCreateGroups : 1 ms - Run count : 1
BeginUpdate : 12 ms
TreeView.LoadConnectionList : 12 ms
Load Expand States...
Expanded: 7 - Nodes : 1667
Nodes...
Expand : 0 ms - Run count : 1
Collapse : 1 ms - Run count : 35
Nodes : 2 ms
Load Expand States : 2 ms
SelectionChanged - Default...
RootDashboardOverviewManager.LoadRootDashboardOverView - Quick Load...
Set DocumentText : 2 ms
RootDashboardOverviewManager.LoadRootDashboardOverView - Quick Load : 92 ms
SelectionChanged - Default : 100 ms
Thread : 10
----------------------------------------
10 - RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load...
10 - DVLS - Api - GetAccessRequests...
10 - WebAPI.GetAccessRequests : 30 ms
10 - DVLS - Api - GetAccessRequests : 30 ms
10 - DVLS - Api - GetVaultAccessRequests...
10 - WebAPI.GetVaultAccessRequests : 42 ms
10 - DVLS - Api - GetVaultAccessRequests : 42 ms
10 - DVLS - Api - GetTodoData...
10 - WebAPI.GetTodoData : 38 ms
10 - DVLS - Api - GetTodoData : 38 ms
10 - Delete if expired : 1 ms
10 - RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load : 206 ms
Performance Look and Feel is much better for the Employees, but still annoying when switching Vaults.
When i cleanup the Table, as i wrote before, the ConnectionState Loading Time falls to 20-30ms.
Best Regards,
Andreas
Hello Andreas,
Thank you for your feedback.
Our developer team will continue the investigation, and we will get back to you as soon as we have a solution for this issue.
Thank you for being so patient.
Best regards,
Érica Poirier
