ssh connection issues with devolutions gateway
Hello,
since the last update to 2023.2.1.0 we have issues with the ssh connections through the devolutions gateway.
It's working without the gateway from RDM. The settings are the same. Seems that the Kex handling is not working.
Log - ssh connection through gateway
[21.06.2023 14:29:07] Devolutions Protocols version: 2023.6.14.1 Windows
[21.06.2023 14:29:07] Terminal font: Courier New [Courier New, fixed=True]
[21.06.2023 14:29:07] Starting SSH, verbose level: 4
[21.06.2023 14:29:07] Setting up connection
[21.06.2023 14:29:07] Connecting to port: 8181 (IP any)
[21.06.2023 14:29:07] Sending pre-connection PDU: 765 length
[21.06.2023 14:29:09] Disconnection in progress
[21.06.2023 14:29:09] Bytes sent: 24, Bytes received: 0
[21.06.2023 14:29:09] Packets sent: 0, Packets received: 0
[21.06.2023 14:29:09] Kex completed: 0
[21.06.2023 14:29:09] DisconnectingWith putty I can connect from the gateway to the server.
RDM 2023.2.9.0 64-bit
Devolutions Server 2023.2.1.0
Devolutions Gateway 2023.2.1.0
Do you have any idea?
All Comments (9)
Hello,
The engineering team is currently looking into the issue, we will send you an update as soon as we have one.
Best regards,
Richard Boisvert
Hello,
Could you please export the Devolutions Gateway logs (Administration > Devolutions Gateway from the web interface), click ... at the end of the line of the Gateway, Logs, and then download. You can then send them to service@devolutions.net , in case there is any sensitive information. Please add the URL of this thread as well so it can be easily referenced.
Best regards,
Richard Boisvert
I've sent it per mail.
Hello,
Thank you, I have sent the logs to the engineering team.
Could you also confirm that you are using the SSH entry in RDM, and not the (deprecated) putty entry?
Best regards,
Richard Boisvert