Problems with DVLS/RDM Notifications

Hello,

What folder type have you created or deleted?

As many folder types can be created (Company, Customer, Server, etc), we need to specify them in the Subscription dialog as shown in the following screen capture. You should have 12 folder types row in the subscription Filters section related to folders.



With this Subscription, I receive a notification for every folder type I create or delete.

Let us know if that helps.

Best regards,

Hi

When testing I have used the standard "Folder" when creating and added "Folder" to the subscription.

I have now added all 12 but still not notification , removing these filters and i get the notification

Hello,

Thank you for your feedback.

As the Scheduler sends the email notifications, is it properly running on the server where DVLS is hosted?
https://docs.devolutions.net/kb/devolutions-server/knowledge-base/scheduler-service-general-information/

If the Scheduler is running, you can try to restart it from the companion's tab of the DVLS Console?

Best regards,

Hi Erica

Well i guess ther Scheduler service is running properly since if i only have like this configured at least i get an email notification that it is created

No notification though when I delete the folder




And also , I have this notification set up and here I get email notification when doing changes to "System settings"

Hello,

Thank you for your feedback.

The only other problem I would suspect is the content of the NotificationEvent table in the database. Once all notifications are sent, then this table should be empty.

If that still doesn't help, please send and email to service@devolutions.net with a reference to this thread to book a support session for troubleshooting this behaviour.

Best regards,

How do I check the NotificationEvent table to see if it's empty or not ?

Hello,

You will need to connect directly to the SQL database using SQL Server Management Studio.

Have you tried to restart the Scheduler service (DevolutionsSchedulerService in Services of the server)? That should help to clean this table properly.

Best regards,

Hi Erica

The table seems to be empty and yes I have restarted the service multiple times

I will email and schedule a support session

Hi again

Acctually I see that nothing gets added to that NotificationEvent table when i do the delete of the folder.

When creating a folder I see the information getting added

Hello,

Thank you for your feedback.

We will then investigate during the support session and post the results here.

Best regards,

Hello,

We have found during the support session that when the delete operation is initiated from RDM, there is no notification created in DVLS.

A ticket has been submitted to our engineering team. Once a fix will be available, we will update this thread.

Thank you for your patience.

Best regards,

Hello,

Version 2023.2.2.0 has been released and contains a fix for that issue.

Best regards,

Hi

Yes , i got the notice about that version today and noticed the information about the fixes.

Have installed and tried it and can confirm that it works now

Glad to hear that :) Don't hesitate if we can help with something else.

Best regards,

Hi again

I have noticed that other notifications is not working.

I have set up to notify when a user is created/locked/deleted but i don´t get notified when a user is created from Azure AD (Auto create on first login)

If I go and create a user manually in the Admin GUI I get the notifications for this.

Hello,

I have been able to reproduce this issue. A ticket has been sent to our engineering team.

We will post it here once a fix will be available.

Thank you for your patience.

Best regards,

Hello,

We released a new version yesterday (2023.2.4.0) and it contains a fix for the notification issue. Let us know if it works for you.

Best regards,