Web back ups working sparingly
It seems the web back ups do not consistently run; looking I they haven't ran since late last year. Is there a separate service that has them run? It looks like they ran for a bit with no issues and then completely stopped, despite the setup being active. The database backups are running steadily, but it does not delete the older ones (this is less of an issue)
All Comments (8)
Hello,
What DVLS version are you using?
Is the Scheduler running on the machine where DVLS is hosted?
Best regards,
Érica Poirier
2022.3.4.0 is the version
The scheduler service is running on the server where DVLS is hosted, yes.
Hello,
Thank you for your feedback.
Is the Enable web backup option enabled in the Backup Manager?
If so, could you please restart the Scheduler?
If it's not enabled, please enable it and properly configure the backup path. Then you also need to restart the Scheduler service once this new setting saved.
Let me know if that helps.
Best regards,
Érica Poirier
hey there,
I restarted the scheduler and the backups did not start:
Hello,
Thank you for your feedback.
I think it would be easier to troubleshoot this problem in a remote session. Please open a support ticket at service@devolutions.net and please add a reference to this forum's thread in your message. We will send you a link to book a support session.
Best regards,
Érica Poirier
Hello,
@everyone during the support session, we have updated the web and database destination folders' permissions to ensure that both scheduler and runner service accounts can create files in those folders.
When running the Backup Manager manually from the DVLS web UI, the runner account set in the IIS Application Pool will be used. If run by the scheduler, then it
will use the scheduler service account.
@Russ Let us know if those updates help to backup the web application folder properly according to the scheduled backup.
Best regards,
Érica Poirier
Any plan to apply the correct rights automatically?
Also, setting up a domain account for backup, the service would not start because it could not access the "\App_Data\encryption.config". I had to give the "Read-only" access to the file in order for the service to start.
Hello,
Do you mean to assign the proper permissions in the file system automatically? Devolutions Server will not grant rights outside of the web instance folder, so they will need to be set manually if you want to specify a path that the account does not already have rights to.
For the domain account for the scheduler, the permissions are set when the web instance is created. We recently added "IIS_IUSRS" with reader rights for the encryption.config file, which takes care of the IIS Application pool identity, but since the Scheduler account is not part of a local group on the machine by default, it cannot be easily added.
Best regards,
Richard Boisvert