DVLS 2022.3.8.0: Blank Page after 10 Minutes

Published 3 years ago

Hello

I updated DVLS to Release 2022.3.8.0. The update ran without issues and at first, it looked fine.

~~But now I have to restart the IIS services~~ every 10 Minutes because after that time, the dvls website will only showed blank:

Edit: Recycling the Application Pool also works instead of iisreset

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After resetting the IIS, it will work again for about 10 minutes.

I setup another VM with a new DVLS instance, which has the same issue.

Thank you for the support.

Best regards, John

All Comments (10)

François Dubois

Published 3 years ago

Hello John,

I'm sorry to hear that, it is not a behavior that we have already seen. Could you send us the Data Source Logs ? I hope I could find something to explain a such behavior. To get that log, after restarting IIS and having the web site working, you can access the Reports and open the Data Source Logs. An export button is available.

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Best regards,

François Dubois

John Bruhin

Published 3 years ago

Hello Francois

I just sent you a direct message with the logs

Best regards, John

Jeff Dagenais

Published 3 years ago

Hello John,

You can send them at service@devolutions.net

Don't forget to mention this thread in the content of your email so that we can retrieve it rapidly.

Best regards,

Jeff Dagenais

John Bruhin

Published 3 years ago

I just sent the E-Mail. Thank you.

John Bruhin

Published 3 years ago

Any update on this?

Best regards, John

François Dubois

Published 3 years ago

Hello John,

I sent you a private message yesterday to reply to the message with logs that you sent me directly to me. Did you receive it ?

Best regards,

François Dubois

John Bruhin

Published 3 years ago

Thank you, I saw the messages and responded to them.

Best regards, John

Jeff Dagenais

Published 3 years ago

Hello John,

I just sent you a message via our ticketing system to offer you a remote session for this specific issue.

Simply reply to our message from service@devolutions.net so that we can schedule something with my team and Francois.

Best regards,

Jeff Dagenais

Richard Boisvert

Published 3 years ago

Hello,

John resolved the issue by deleting the AD Groups under Administration > User Groups. He was now using AAD authentication, and the domain was not in use anymore.

Best regards,

Richard Boisvert

John Bruhin

Published 3 years ago

Hi there

I confirm, that deleting the "legacy" AD Groups on the DVLS server solved the issues. Thank you for the support and have a good day.

Best regards, John