Devolutions ForumDevolutions Forum

Recording can't be found

Recording can't be found

avatar
idagroup

hello, unfortunately all recordings of another team member show a popup "Recording file not found" if I click on them. We have however setup a central recording server and it worked in the past.

All Comments (1)

avatar
Erica Poirier

Hello,

What DVLS version are you using?

If you have updated to the latest version, have you updated the Recording Server too?

You can edit the log4Net.config file in both collector and processor installation folder to enable the log4Net and see if you get any relevant errors.

  1. Set the file parameter with the full log file path. Ensure that the backslashes are doubled.
  2. Set the level value parameter to ALL. Ensure to set it back to ERROR once the investigation completed.
  3. Restart both Collector and Processor services on the server after any modification of these files.


<?xml version="1.0" encoding="utf-8" ?>
<log4net>
  <appender name="RollingFile" type="log4net.Appender.RollingFileAppender">
    <file value="c:\\Logs\\collector.log" />
    <appendToFile value="true" />
    <maximumFileSize value="1MB" />
    <maxSizeRollBackups value="5" />
    <layout type="log4net.Layout.PatternLayout">
      <conversionPattern value="%date %5level %logger.%method [%line] - MESSAGE: %message%newline %exception" />
    </layout>
  </appender>
  <root>
    <level value="ALL" />
    <appender-ref ref="RollingFile" />
  </root>
</log4net>


You can post the logs here or send them to service@devolutions.net for analysis.

Best regards,

Érica Poirier