Trouble with add data into server

Hello,

The Workspace application can only provide read access at the moment.

For being able to add entries other than on the DVLS web UI, then we recommend to use Remote Desktop Manager.

Let us know if you have further questions or if you need a trial license key for RDM.

Best regards,

Thank you for info. Bye.

Hi erica

What is the status of adding new entries via the app? We are just switching from Lastpass, where this is a standard feature. More than 50% of people are using their mobile as the main device. So adding and editing credentials is essential.

Thanks and kind regards.

Patrick

Hi Patrick,

As mentioned in my previous post, the Devolutions Workspace application can only provide read access.

RDM is already available on Android and iOS to add and edit entries.

Let us know if you have further questions about it.

Best regards,

Hi Erica

As it said "read access at the moment." I thought it's something temporary which will be changed in the future.

Lastpass shows an option to add a new password within safari on IOS. That would really be an addition for people switching over from any other password integration.

Could you add this as a feature request please?

Thanks and kind regards.

Patrick Frey

Hello Patrick,

Thank you for your feedback and your request.

I will ask our engineering team to have a look on your request.

Best regards,

Hello Patrick, this feature will be added as soon as possible as we are currently working on it. Also, just to be sure, the feature to add a password from Safari, is it through the autofill feature?

Thank you

I second this, we are a new customer trying to migrate from bitwarden and the inability to add creds through the mobile app coupled with the lack of safari web login plugin is leaving us underwhelmed

Hello Sebastian

Exactly, in Lastpass, it shows all the entries that match, but also has three dots, to go directly into the Lastpass app, where I can hit the + button and just add a new credential into lastpass (it will take the current website and any entered login and password into the entry) and I can choose in which folder or vault to save it.

Also when I open the App directly, I can, view, edit and add new entries directly. This should also be possible directly in the app, to add or change credentials any time on the go.

One other thing regarding security: When I use autofill with Lastpass on my mobile in safari, it always does a quick face ID before showing me all credentials to fill in. This sould also be added as an option, and also when opening the workspace app directly.

If you need any more information or screenshots, please let me know.

Cheers

Patrick

Hi, we will make the feature of adding an entry through the Autofill one our top priority for the next release while working on the previously discussed "Add/edit entries in DVLS".

The Face ID option is currently available in the App settings though. You can activate it by following these simple steps:

• Settings -> Security Settings -> Use biometric lock

By activating this feature, you will be prompted the face ID when you lock the app AND when you access your entries in the Autofill feature.

Best regards,

Hi Sébastien

Thanks, face ID is working.

One question for my understanding, when the autofill is able to create new entries in the DVLS vault, will it not also automatically be possible in the app directly? (I ask because that's what Lastpass does, it opens an instant of Lastpass out of the autofill) So only the edit function would be an additional thing.

Cheers

Patrick

Hi, the feature of adding/editing (Add & Edit are basically the same) entries on DVLS through Workspace is a very big one. Support all the entry types and all. But with the Autofill, we can create it for you and 'fill' the info ourselves, so it's very straight forward to do for us. That being said, we can make a 'phase 1' with only a few supported types for the Apps (Desktop, mobile, tablet). Can you specify which type, other that Website, you plan to use in a Phase 1 of DVLS on Workspace?

Thanks

Honestly I don't see any other types than Websites that are really needed in the app, as the workspace is used to fill in websites and not as a management tool for the whole vault. If I want to edit anything else I can still use the full RDM app.

So in version 1 I would only implement websites and perhaps credentials types but nothing else. And wait after that if there are really people who need to edit/add any other entry types from the mobile app.

Hi,

Excellent, as a Phase 1, we will add a few of the popular entry types including website. Thanks for your help.

I will let you know as soon as it's released.

Great! Thanks a lot!

Two more things, which I've noticed:

1. I cant't search all vaults at once when I am in the app, but it seems to work in autofill. Could you enable a search over all vaults also in the app.

2. I can't open an entry I have searched for via app in the safari browser. That's something I use all the time in Lastpass. I search for a website entry and then let it open via a click in safari and let it fill the credentials.

Thanks for taking a look at this. 🤟

Hi, as the DVLS integration is in a early stage right now, these feature are indeed not present in Workspace. We will look at it and try our best to include them in the previously discussed Stage 1 phase.

Thank you,

Hi Sébastien

Great, thanks! We encouter another problem at the moment with autofill.

We have 2 Vaults (besides the personal vault). And in the beginning it did not show anything in Autofill, even as it was activated. I than disabled autofill in the Workspace app, and enabled it again with all vaults, and hit the sync icon again. It than synced the vaults and everything was working.

We now imported credentials in the second vault, but these credentials never show up in autofill. I did disable it again. Unchecked the vaults, rechecked the vaults. Did another Sync. But still, it only shows me the Credentials of the first vault and nothing from the second vault.

What can we do, to get the second vault also to show in autofill? (it is selected in the autofill menu) And is autofill syncing automatically in the future?

Thanks and kind regards.

Patrick

Hi, That's a bit odd. If you search within the Autofill page (the one that opens when you click on 'Passwords' on your keyboard) they still don't show up?

Thank you,

Hi

No they don't show up when I search i the autofill dialog that opens.

But when I go into the app and select the vault and search, it finds it.

I even deleted the whole app and reinstalled it.

Still the same. When I uncheck the other vault from autofill, it wont find anything anymore. So it really only searches in the one vault and not in any other.

cheers

patrick

Hi, i'm sorry for that. While we're working on the Autofill, we'll look into it.

Thank you,

I tried it with a third Vault and this one is displayed as well. Only the "default" Vault ist not displayed in autofill.

But I don't see any difference between this default vault an the other vaults. Only that we have alot more entries (around 2400) in the default vault, also a lot more non-website entries, as this is our default working enviroment for RDM.

Is there any difference between the default Vault and the other Vaults which could cause this? I'm an administrator and should have access to everything.

Thanks a lot

Patrick

Hi, it shouldn't have any differences between the Default vault and the others. I think this is a bug rather than the Autofill configuration itself.

What we've seen on other bugs we found in the autofill feature are problematic entries within the app that cause the Autofill file creation to break and stop. In these cases, the result is the vault not being added in the Autofill so all the 2400 entries (in your case) are not present. Often, the problematic entries are created from an importer without a name or there is a missing information for the app the create the entries correctly.

Thank you,

Hi

Yes a lot of them were imported from Lastpass.

For what should I check to find the problematic entries?

Or is there a log to find them?

Cheers

Patrick

Hi, yes if you see a nameless item or something off you can try to fix it and resync in the Autofill dashboard. We'll look at the error report on our side in the meantime. I will keep you updated on the progress.

Thank you,

Hey

How do you have an error report, when we have a local DVFS server as a data source?

Or will the entries be synced via Devolutions into the app?

Thanks for a hint what entries are responsible.

Cheers

Patrick

Hello Sébastien

I made you a video of the autofill, just closing/crahsing when I enter more than 3 letters.

This only happens, since we imported more entries now, like it would crash when it has to search trough to many entries.

I tried to send you the video and also a link to the dropbox of the video, but the direct messenger just gets grey for a second and stays open. So either you got 7 messages from me now, or it did not work. Can you send me a direct message with your email so I can send you the video if you did not get it yet?

Thanks

Patrick