Devolution server ask for reauthtenctation every time when opening a SSH session with certidentials in a link vault

Hello,

What DVLS and RDM version are you using?

Best regards,

devolution server = 2022.2.11.0
RDM = 2022.2.29

Hello,

Thank you for the information.

As I understand, you are using Devolutions Server (Credentials) entry type for the SSH credential settings, am I right?



If so, what are the settings of the Devolutions Server (Credentials) entry?



Best regards,

no we using normal Credential entrys in a Credential fault

we a vault for remote connections (SSH, RDP, ETC)

we link de a Credential entry form de Credential vault to a remote conections entry in the remote connection vault

oure ssh sessions are shared so we use a shared vault in DVLS for it.

if we open a ssh session with a Credential from the Credential shared vault, it connected log is in, al is working fine. but when closing the connection or durring the connection after serveral minutes. RDM loses it connection to DVLS and you need to login to DVLS again, and this happends multiple times during the session or when clossing the session.

the problem don't appear if we use Credential from oure personal vault.

Hello,

Thank you for your feedback.

What authentication method are you using?

If it's domain authentication, is the Windows Authentication option enabled in File - Data Sources in RDM?

What value is set for the Refresh token lifetime parameter in Administration - Server Settings - Advanced on the DVLS web UI?

If the Connection timeout parameter in File - Data Sources - Advanced in RDM is set to 15 seconds, please increase it to 30 seconds.



Best regards,

these are mine setting

connection timeout is 60 seconds

btw we are using a different windows account to connect to the DVLS server then the account we are using to log in to the workstation

Hello,

Thank you for the information.

Could you please set the Ping online method parameter to None instead of Web request and let me know if that helps.



Best regards,

no change still the same problem

Hello,

Thank you for your feedback.

I think it would be easier to troubleshoot this issue in a remote session. I will create a support ticket and will send you a link to book the support session.

Best regards,

Hello,

I have been able to reproduce the issue with a RDP entry configured with a DVLS credential entry using the My Account Settings. That DVLS entry refers to a credential entry located in another vault.

A ticket has been submitted to our engineering team. Once an update will be available, we will post it here.

Thank you for your patience.

Best regards,

Hello,

The fix for this issue will be available in the next DVLS version 2022.3.7 or higher.

You can be automatically notified once a new version is available by subscribing to this forum's section where we add each version's release notes.

Best regards,