RDM disconnected several time per hours from dvls server

Hello,

Could you please list the versions of both RDM and DVLS

Thanks

RDM: 2022.1.12.0 64-bit
DVLS: 2022.1.9.0

Hello,

Thank you for your feedback.

Could you please verify the Refresh token lifetime value in Administration - Server Settings - Advanced?



Make sure this value is high enough. If you update it, you then have to restart the DVLS instance from the console with the Stop Server and Start Server button.



Let me know if increasing the token value helps.

Best regards,

Hello,

It's configured with a lifetime of 5 days!
Any possibility to increate verbose log of RDM in order to analyze whats wrong ?

Rgds
/Christian

Hello,

Thank you for your feedback.

Do you notice any pattern you can reproduce to be prompted for authentication in RDM?

You can enable the Log4net log utility.
https://kb.devolutions.net/kb_dvls_enabling_log4net_log.html

Best regards,

Reconnect is asked typically when:

• PC screen was locked for 20 minutes
• sometimes in RDM when switching from "user vault" to "vault"
• randomly for no apparent reason..

DPS_Main.log show some errors:

Rgds

Hello,

Thank you for the provided information.

Our engineers will have a look on this and we will keep you posted.

Best regards,

Hello,

@Christian Could you please send me your DPS_Main.log file so our engineers can analyze it?

I will send you a link in a private message to upload the file on our safe cloud space.

Best regards,

DPS_Main.log uploaded.
Rgds

Hello,

Thank you for your file. Our engineers will analyze it and we will keep you posted.

Best regards,