Change the invitation approval request mail

0 vote

Published 4 years ago

Hi,

When a user requests access to the Password Hub, the system sends an email that is seen as on impersonation attempt.
We get the following warning:

⚠ WARNING This email comes from an unknown source and impersonates a Viterra domain. Please verify the sender's identity

There's no real big benefit in impersonating a user for this, so I suggest just sending in a regular way to avoid this type of error (and possibly issues with getting blocked by spam filters).

Regards,
Maurice

All Comments (1)

Maxime Morin

Published 4 years ago

Hi Maurice,

Thank you for the headsup. We will double check this. From what I understand from the warning, it seems that your system detect an impersonation attempt at the domain level / URL. I'm guessing in this case, the fact that we have an URL such as <domain>.devolutions.app has triggered this warning. If that's really the case, the only fix that I could think of is some sort of redirect. Ex: Having the URL points to hub.devolutions.app/<id> which then points to <domain>.devolutions.app.

Have a good day!

Maxime Morin