Once failed to type username, now I constantly get REGISTER prompt

Once failed to type username, now I constantly get REGISTER prompt

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Hi,

when I change anyrthing in RDM, now it opens my default browser (Chrome in my case) and asks me to login so it will save changes. Once I did not pay attention and by mistake I entered my password in "e-mail" field and quickly pressed ENTER. Login of course failed, and throwed me to REGISTER ACCOUNT form, where in e-mail field there was my password.

Now I cannot get rid of this, every time I change anything in RDM, this same REGISTER page pops-up and in E-mail field there's my password clearly visible. How can I celar cache of RDM redirector to get back normal LOGIN pop-up insteard of REGISTER?

Actually...if I just delete the right part of URL and leave only:
https://login.devolutions.com
....I fall into my account without even logging in. Which is OK, I guess.

But whenever I change anything in my RDM, again this URL opens and REGITER form displays:
https://login.devolutions.com/op/register?login_hint=mypassword&authn_code=pw3NQFuxMVNKEkZo

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and this is the result:
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I already did:

  • cleared Browser cache
  • cleared RDM's offline cache
  • logged in and logged out of my Devolutions account

But nothing helps. Every time I get REGISTER prompt and backup cannot be created.

All Comments (3)

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Hello,

Could you try to log using the Application password method instead? Here is the Application Passwords setup topic to know more.

Let us know

Best regards,

Christine Breault

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Christine, you rock!
Actually, I did not use Application Login, because half way down to following your hint, I landed on SIGN IN of RDM, where mypassword was entered in e-mail field. Once I changed that to my proper e-mail, problem was solved. thank you very much for pointing in right direction!

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You are welcome Andrej, glad it got resolved easily for you.

Have a nice day, bye!

Christine Breault