Authenticator Push and codes don't work together
If I setup 2-step verification push notification, it works. I get the notification and I can accept it and login.
BUT, if I swipe away the approve/decline popup on my phone and then on the webpage choose to authenticate another method such as enter 6 digit code instead, then it does not work.
The only way I have both working is to add them separately.
1) Add 2-step for code only on authenticator app (Devolutions, or Authy or other)
2) Go back to 2-step setting and choose Upgrade to push
What I end up with in my Authenticator app is one entry that works with 6-digit code and another that works with push notification. This work around works OK as long as I rename my entries in the authenticator app so I know which is which e.g. Devolutions Push and Devolutions Code.
This has to be a bug.....
All Comments (4)
Hi, yes it seems to be a bug with the app. We’ll look into it and give you updates on when it’ll be fixed and released.
Sébastien Aubin
Product manager - Password Management
I am having the same issue. Was there a solution ?
Hi, the bug was fixed in the release that came out after this bug was posted. Are you experiencing this issue only in the Push Notification code, or is it affecting all of your code?
Best regards,
Sébastien Aubin
Product manager - Password Management
I am not able to upgrade to push. When I scan the code, nothing is happening, it just shows the 6-digit code.