Password Hub on my Galaxy S21 keeps crashing
The application keeps crashing when i there are input fields in apps or webpages. It has all the permissions needed to do this. So I don't really get what is happening!
If I just open the app and login, I can see/access all my credentials and copy paste from there. But not really optimal ;)
Please tell me if you need more information (I don't see a possibility to create/send a debug log). But I did send the crash reports to Google a couple of times.
I think that my phone dosen't like the app so much now, so it has stopped informing me about it crashing all the time.
Password Hub (Personal) version: 2021.2.3
Samsung Galaxy S21 5G (SM-G991B/DS)
One UI version: 3.1
Android version: 11, patch level: August 1, 2021
Let me know if I can provide some more info that can help.
//Brandur
All Comments (7)
Hi, we're very sorry for the inconvenience. I'm not very sure to understand where the app crashes. Does it crash when you want to edit an entry? Can you please provide us some screenshots of where it happens?
Sébastien Aubin
Product manager - Password Management
I just tried again after having rebooted my phone and it works "better". But the Autofill just disappears.
So it's better than crashing earlier ;)
I'll post a screen recording. Give me a minute.
EDIT: I have now attached a screen recording.
//Brandur
Screen_Recording_20210831-153016_Brave.mp4
Hi, thank you for the screen recording. We've had a few known bugs with the autofill on Android lately but they're fixed in the next version of the app. We're planning on releasing it soon. We will keep you updated! Thank you again.
Sébastien Aubin
Product manager - Password Management
Thank you for the quick response.
I will await the new version and give my feedback after having tried it out.
Thanks 👍
//Brandur
Hi
I started getting the crash occurrences when (I believe) the Autofill functionality is supposed to kick in.
Please see attached screenshots.
Hopefully it will help with debugging the issue I'm having🤞
//Brandur
Screenshot_20210831-200937_Market Feedback Agent.jpg
Screenshot_20210831-201138_Market Feedback Agent.jpg
Screenshot_20210831-201214_Market Feedback Agent.jpg
Screenshot_20210831-201223_Market Feedback Agent.jpg
Screenshot_20210831-201251_Market Feedback Agent.jpg
It is exactly what we fixed! Thank you very much for your help troubleshooting this issue!
Sébastien Aubin
Product manager - Password Management
Ok. That sounds great.
I'm looking very much farward to the app update/fix, becouse this is a multiple-times-a-day annoyance for me :)
Thanks.
//Brandur