Problem with slow RDM/DPS combo

Hello,

When a ticket is closed for inactivity, you can simply reply to the last email that you received and indicate that you would like to reopen it and we will reopen it no problem.
As of now, we can continue here, no problem.

As per the ticket, you are using DVLS 2021.1.9.0. Is it still the case?

What version of RDM are you running?

Best regards,

Actually I did reply to the case approx 14 days ago, but havent heard anything. Lets continue here.

2021.1.36.0 is the RDM version, DPS version is 2021.1.17.0

/Kaj

Hello,

Unfortunately, we never received your reply.

RDM version 2021.1.38 fixed an error handling issue in Devolutions Server (DVLS), would it be possible to try updating it and see if the issue remains. I would strongly recommend 2021.1.41 however. DVLS 2021.1.19 had a critical security fix, but it would not affect the speed.

If you do not wish to install it, you can test it with a portable version. I would recommend doing so on the server hosting DVLS to eliminate networking issues.

1- Download the .zip: https://remotedesktopmanager.com/home/thankyou/rdmbin
2- Create a new folder on your Desktop
3- Extract the content of the .zip file into the folder created at #2
4- Go in this folder once the .zip file has been extracted and run remotedesktopmanager64.exe
5- Enter your current serial
6- Add your data source

Do you have the same slowness issue with an administrator account in DVLS? The number of API calls is lower with an administrator since no permissions need to be applied.

Would it also be possible to provide the specs - RAM and number of CPU - of both servers (DVLS and SQL)?

Best regards,

Hello,

Would it also be possible to provide the specs - RAM and number of CPU - of both servers (DVLS and SQL)?

Best regards,

SQL Express and DPS running on the same server, 24 Gb ram, 3.0+ Ghz, 4 cores, unknown model of CPU though. Server idling at 4-6% genererally.

/Kaj

Hello Kaj,

Thank you, those are more than sufficient.

I sent you via PM the SHA256 hashes of the different files, as requested.

Best regards,

unfortunatly after upgrade the DVLS - Api - AddLogEntry call still takes 21xxx ms & I'm logged in as Administrator eq user in RDM / DPS

RDM 2021.1.41.0
DPS 2021.1.20.0

Also logged in to RDM as the original Admin user thats not Windows Authenticated and there the AddLogEntry also takes 21000 ms atleast. Logging in to the webportal using the original admin account seems to be slow aswell

/Kaj

After messing around with basically all settings in DPS web interface under Administration it seemed to have solved itself.

I think it had to do with 'Force token public IP validation' or 'Enable Internet Access' checkboxes that I've unchecked. However rechecking those doesnt seem to re-enable the slow logging call.

/Kaj

Hello Kaj,

If the DVLS server does not have access to the Internet, unchecking that option will make Gravatar, Pwned Password check, etc will not be used, thus increase the performance.

I am glad you were able to resolve your issue, and thank you for sharing your solution with the community.

Best regards,