Resolved

Client/Agent won't connect to Bastion

Published 5 years ago

Dear,
I set up a Wayk Bastion on an on premise server using a trial key.
When I change my agent/client configuration and point to the on premise Bastion I get the following errors.
Agent: Failed to check registration status
Client: Not available.
What did I do wrong?
Best regards
Hannes

All Comments (3)

Richard Markiewicz

Published 5 years ago

Hello

I'm sorry to hear about the difficulty getting set up. It sounds like the Agent and Client cannot reach your server. A diagnostic log would be the fastest way to troubleshoot. Assuming you're on Windows, you can open WaykAgent.exe and choose Help > Export Diagnostics. You'll be prompted for a location to save a .zip file which you can send to me via private message.

Thanks and kind regards

Richard Markievicz

hannesvermote

Published 5 years ago

Hello,
Please find the diagnostics in the attachment.
Regards,
Hannes

WaykNow_2021-07-02T08_33_51Z.zip

Richard Boisvert

Published 5 years ago

Hello Hanes,

I replied in the ticket you had also sent support. Try to change the URL of your Bastion from wss to https in the Wayk Agent and Client, and then try to connect again.

Best regards,

Richard Boisvert