Help empty gray page

Hello,

Could you run the following command Get-WaykBastionConfig and make sure you are connecting, from the server, to the ListernerUrl that is configured.

If you confirm you are connecting to the correct address, could you run the command docker ps and post the results, we would need to verify of all the containers are running, and if one or more are not, get the appropriate logs.

Best regards,

CONTAINER ID        IMAGE                                           COMMAND                  CREATED             STATUS                 PORTS                               NAMES
a58829a40ccc        devolutions/devolutions-gateway:0.14.0-buster   "./devolutions-gatew…"   6 hours ago         Up 6 hours             0.0.0.0:8080->8080/tcp, 10256/tcp   den-gateway
729b746f53a5        traefik:1.7                                     "/traefik --file --c…"   6 hours ago         Up 6 hours             80/tcp, 0.0.0.0:4000->4000/tcp      den-traefik
0b5042681996        devolutions/den-server:2.13.0-buster            "./den-server -l inf…"   6 hours ago         Up 6 hours (healthy)   443/tcp, 4491/tcp, 10255/tcp        den-server
8968873af60d        devolutions/den-lucid:3.9.0-buster              "./lucid"                6 hours ago         Up 6 hours (healthy)   4242/tcp                            den-lucid
22a3d795988d        devolutions/picky:4.8.0-buster                  "./picky-server"         6 hours ago         Up 6 hours             12345/tcp                           den-picky
d91df8f4d0db        mongo:4.2-bionic                                "docker-entrypoint.s…"   6 hours ago         Up 6 hours             27017/tcp                           den-mongo

Hello,

Are you trying to access the webpage via localhost:4000? If so, you should get the login screen. We can reproduce the behaviour you are experiencing if we try to connect with 127.0.0.1:4000, for example.



If it is still not working, could you provide the entries for ExternalUrl and ListernerUrl when you run the command Get-WaykBastionConfig?

Best regards,

I installed this software using ssh on a remote server.. so I only connect from an external ip.

ExternalUrl               : http://bastion.xxx.by
ListenerUrl               : 

Hello,

You will still need to configure an internal Url since it is required, even if you never connect to it directly. There is an internal proxy that translates the address, so if no internal Url is configured, it will not know where to point to.

You can use the command Set-WaykBastionConfig -internalurl "http://localhost:4000/" and you should be able to access it after.

Best regards,

Thank you after entering the necessary parameters, everything worked.

Now I have a new problem. I registered the agent, but when connecting through the client I get the error.


while my client is authorized


when trying to connect via the web client, an empty window opens.

and after the indulgent connection I get an error

Hello,

Glad to hear the webpage now loads.

For you other issue, did you assign a licence to the wayk-admin user? A license is required to initiate connections. You can add the license in the licenses pages of Wayk Bastion and then assign it to a user in the Users section (ellipsis at the end of the line, assign license).

You can get a 90 days trial here: https://wayk.devolutions.net/trial

Best regards,

No, I did not try on a license .. because it is not there (I have already filled out the questionnaire twice, but so far there has been no reaction.

Hello,

I just sent you a private message with a serial you can use.

Best regards,

Thank you so much.
The license was installed and managed to connect through the application. However, it failed to connect via the web client.

Hello,

It must be an issue with the WebSockets. Could you attempt a connection to a remote machine and send us the diagnostics (Help - Export Diagnostics) fomr the Wayk Agent you attempted to connect to.

Also, are you using the built in jet (i.e. you did not configure Devolutions Gateway)? And what version of Bastion do you have installed (on your Wayk Bastion website, click on Settings - System information and provide us with the Cmdlet Version)?

Best regards,

Hi,

Can you tell me if this is with IIS on Windows, or something else on Linux?

We recently made a fix for WebSocket traffic in IIS specifically. If this is the case, updating the WaykBastion PowerShell module to 2020.3.3 and restarting Wayk Bastion should do it.

Also, please make sure that IIS was properly configured: https://docs.devolutions.net/wayk/bastion/iis-deployment.html

If you aren't using IIS, the issue is still related to WebSockets. Just let us know what you are currently using as a reverse proxy and we'll help you figure out what to configure.

Best regards,

Hello,

It must be an issue with the WebSockets. Could you attempt a connection to a remote machine and send us the diagnostics (Help - Export Diagnostics) fomr the Wayk Agent you attempted to connect to.

Added to attachment

Also, are you using the built in jet (i.e. you did not configure Devolutions Gateway)? And what version of Bastion do you have installed (on your Wayk Bastion website, click on Settings - System information and provide us with the Cmdlet Version)?

Best regards,

PS Version
7.1.0
Cmdlet Version
2020.3.3
Docker Version
19.03.14

Hi,

Can you tell me if this is with IIS on Windows, or something else on Linux?

Os Version Info
Linux Ubuntu 18.04.4 LTS

We recently made a fix for WebSocket traffic in IIS specifically. If this is the case, updating the WaykBastion PowerShell module to 2020.3.3 and restarting Wayk Bastion should do it.

Also, please make sure that IIS was properly configured: https://docs.devolutions.net/wayk/bastion/iis-deployment.html

If you aren't using IIS, the issue is still related to WebSockets. Just let us know what you are currently using as a reverse proxy and we'll help you figure out what to configure.

Best regards,

I set the default port, it was empty in the config
JetTcpPort : 8080

Hi,

Do you use a reverse proxy? If so, which one is it (traefik, nginx, etc)? Most of them require a special configuration to allow WebSocket traffic.

Best regards,

No. Agent behind nat and server on pure Ip.