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RDM crashes when trying to start RDP-Connection

RDM crashes when trying to start RDP-Connection

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nt-serverbetrieb

Hallo everybody,

today we updatet our Devolutions Passwort Server and RemoteDesktopManager installations

New versions:

RDM 2020.3.18.0
DPS 2020.3.11.0

RDM crashes when trying to open any RDP-Connection.

Error in Windows Event-Log:

Error-ID 1000

Name der fehlerhaften Anwendung: RemoteDesktopManager64.exe, Version: 2020.3.18.0, Zeitstempel: 0x5fb30647
Name des fehlerhaften Moduls: ntdll.dll, Version: 6.2.9200.23060, Zeitstempel: 0x5ebe10f3
Ausnahmecode: 0x40000015
Fehleroffset: 0x000000000006f0af
ID des fehlerhaften Prozesses: 0x20
Startzeit der fehlerhaften Anwendung: 0x01d6bcfa3a5e6d50
Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Devolutions\Remote Desktop Manager\RemoteDesktopManager64.exe
Pfad des fehlerhaften Moduls: C:\Windows\SYSTEM32\ntdll.dll
Berichtskennung: 8fe77097-28ed-11eb-9458-005056b99713
Vollständiger Name des fehlerhaften Pakets:


SSH or Browser-Connection work without any problems

All Comments (3)

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James Lafleur

Hello,

Thank you for contacting us on that matter!

As per the crash logs, you have provided us, this issue is caused by a Faulting module in Windows:

{code:java}
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
{code}

Per the information we have gathered on that matter, this issue is tied to Windows and not RDM itself.
For this reason, I would suggest that you run the following tools:

1-Run the .Net Framework Repair Tool: https://www.microsoft.com/en-ca/download/details.aspx?id=30135
2-Run SFC Scannow - https://support.microsoft.com/en-us/kb/929833

For more information on that matter, please refer to this external link:
https://answers.microsoft.com/en-us/windows/forum/all/app-crash-with-ntdlldll/9aa59f80-99a1-4f3c-b2f0-7eb72df05b2a

Best regards,

James Lafleur

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FrogThomas

I have two PCs with installations of RDM, which both seem to have the problem nt-serverbetrieb discribed. The problem occures since I updated to v2020.3.16.0 respectively v2020.3.18.0.

It seems like RDM hangs right after opening a RDP session. A possible workaround in order to prevent the application from crashing is to minimize and maximize the RDM window to the taskbar after opening a RDP session.

I have downgraded to v2020.2.20.0 and have no trouble anymore. Therefore I do not think this is a Windows issue.

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James Lafleur

Hello Thomas,

Thank you for providing us this workaround, it my be useful for the user who started this thread.

Could you try to reinstall the DLL, as suggested here: https://answers.microsoft.com/en-us/windows/forum/all/app-crash-with-ntdlldll/9aa59f80-99a1-4f3c-b2f0-7eb72df05b2a and see if this issue still occurs?

Here are the steps recommended by Microsoft:

Method 1: Update Windows

  1. Click Start button, and look for Control Panel.
  2. Click System and Security, and select Windows Update.
  3. Click Check for updates and click Install updates.

If you are experiencing the same after performing Windows Update try reinstalling the DLL.
Method 2: Reinstall the DLL

  1. Type cmd in the search box, and then right click Command prompt select Run as Administrator.
  2. Type this in command prompt:
    • regsvr32.exe /u ntdll.dll and press Enter key (this will uninstall the file)
    • regsvr32.exe ntdll.dll and press Enter key (this will reinstall the file).


Best regards,

James Lafleur