Wayk Agent on OSX Black Screen while connected
I had customer install the latest Wayk Agent on OSX and, though I seem to connect successfully, I only see a black screen. Customer gets notification that the connection was established and can see my mouse move. I can click on items in the remote screen but I cannot see anything. Is there a setting on OSX that would cause this? I did a test on my Mac and Wayk Agent works.
Note that I had to open System Preferences on my Mac and, under "Security and Privacy", Privacy, Accessibility, I enabled Wayk Agent. That seemed to enable remote control.
All Comments (3)
PS. I also installed the latest Wayk Client on my Windows 10 computer to remote to the above mentioned OSX. I am still using Wayk Den for testing both customer and my OSX.
Hello Raphael,
When this issue occurs, under System Preferences - Security & Privacy, Accessibility and Screen Recording features must have Wayk Agent added and checked in their respective panes.
Best regards,
Richard Boisvert
It works once that change is made. Thank you.