RDM with DPS datasource : The user has not been assigned a valid serial number

Hello,

Thank you for contacting us on that matter!

If you are looking to deploy your RDM license through your DPS data source, you will need to make sure that your license is saved in the data source and that it is assigned to your users.

In RDM, under Administration > Licenses > Edit (the pencil button), in the Assigned To section, you will need to make sure that your users are assigned to your license. Otherwise, they will not be able to retrieve the serial number from the data source, and they will get the error message you received.


You can assign the license either by checking the box next to their name under the Assigned column or use the Assign All button if all of your users should have this license.

Don't hesitate to let me know if you have any additional questions on the subject!

Best regards,

Hello,

Thanks for your answer. but I might be blind, I cannot find "License" under the administration Menu... Everything is grayed out.

Kind regards,
Sebastien

Hello,

This means that you are not an administrator in RDM.
You RDM administrator would need to add the license in that area to distribute it properly to all the users.

Best regards,

Hello again!

I just read your entire thread and you mentioned that you are in trial of DPS + CAL, but do you have a trial license for RDM as well?

If not, please let me know so that we can send you one.
If yes, maybe you can try to add the license inside the Help -> Register Product menu.

Best regards,

Yes that's it, I asked for trial license for RDM and it works fine now.
Thank you.

I am also having this same problem with a Site CAL and all my users are assigned but when I try to "Use registration from data source" I get the same error

Hello Joshua,

CAL licenses are used for web access, not RDM. You would need to add an RDM license to be able to use the Use registration from data source.

Best regards,

When I attempt to license with my RDM serial number I get "Unable to validate the serial number online (disallowed)"

Hello Joshua,

Could you send me your license via PM, I will validate it.

Best regards,

Hello,

I have sent you a PM with the new serial. A new key was generated with the renewal that was completed yesterday.

Best regards,