Connection error

Hi Patrick,

To open a session on a private WaykDen, you have to be authenticated and you need a license attached to your user. If it was working find before, I'm pretty sure that you are logged in WaykNow (menu Options -> Connectivity -> Login). We already know that the message is not clear, but the issue here is probably the license. You didn't get any error before because we had a special offer to help enterprise after COVID19 events : https://blog.devolutions.net/2020/03/covid-19-announcing-wayk-den-including-unlimited-access-with-wayk-now-enterprise-free-for-6-months

To fix that, you have to assign a valid license to your user in the WaykDen Web UI interface. Once you are logged, there is a page "license" where you can add licenses and you can go on the user page to assign the license to the user. After that, you should be able to open a session. Let me know if it fix your issue.

If you don't have a license and you were testing our product and would like to continue your test, don't hesitate to ask for a trial license, we could provide you a trial license for a few months.

Best regards,

Hi François,

thank you very much for the information.

I have no license. I started testing Wayk Now and Wayk Den about a month ago.
If you could provide me a trial license for a few month that would be fine.


Thank you very much
Best regards
Patrick



Hello Patrick,

I generated a key for you, please check your private message.

Best regards,

Hello Richard,

thank you very much.
Now everything works again fine.


Best regards
Patrick

Hi Richard, I was experiencing this issue and purchased a single user license. I installed it but I'm still getting the same error.
Is there something else I need to do after installing the license key?


Hello Patrick,

I generated a key for you, please check your private message.

Best regards,

Disregard... I pasted the license in the WaykDen server... not the client itself... Pasting it in the client resolved my connection issue.



Hi Richard, I was experiencing this issue and purchased a single user license. I installed it but I'm still getting the same error.
Is there something else I need to do after installing the license key?


Hello Patrick,

I generated a key for you, please check your private message.

Best regards,

Hello Chris,

You can also put the license in Wayk Den and then assign the license to the user.



Best regards,

Awesome!!! Thanks so much!!!