Wayk Crash

Wayk Crash

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my1
Disabled

so trying to connect to my PC from my Laptop kinda makes my wayk crash.

I am not sure whether this is because my Laptop is juat 1600x900 and my PC being 4k but it basically opens the video window does not display an image and crashes completely including the main window.

base data

Laptop running
Kubuntu 18.04 LTS
1600x900
16GB RAM
i3 7020U

PC running
Win 8.1x64
3840x2160
32GB RAM
Ryzen 1700x

the Log of the Client (Linux side is attached, both devices run 2020.1.5 and have an Enterprise License attached, the crash happens at least with SRD and PFP, didnt try simple password yet but I doubt it matters.

All Comments (5)

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Hello

From my side I tried something similar - I connected to a Windows 10 4k desktop from an underpowered Ubuntu 19 VM running at 800 x 600, and it worked ok (as "ok" as you would expect from such a setup, anyway).

Support for high DPI - including the APIs - is something that's very fractured on Windows. I'll need to try this on a Windows 8 system to see if there's something about how we handle high DPI on that platform.

Do you have any other machine you can try connecting to your desktop from, and report the results?

Thanks and kind regards,

Richard Markievicz

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okay color me confused, for some random reason it didnt crash this time (at least after trying other platforms), I have restarted neither PC since then and I have NO Idea what went on here.

and even weirder, my linux wayk now says wayk den connectivity disabled (I didnt disable anything) yet I can still connect to my PC via den-ID, now I'm REALLY confused.

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Hello

Ok, please let us know if you manage to reproduce that again. On Windows we do have the capability to automatically capture crash dumps in cases like that and a future release will likely extend that capability to Linux; but we don't have it yet.

The Den status in the application window is taken from the unattended service - the client makes a separate connection to Wayk Den for outgoing connections. So it's not surprising that you can make an outgoing connection even if the status implies otherwise.

Thanks and kind regards,

Richard Markievicz

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On Windows we do have the capability to automatically capture crash dumps in cases like that and a future release will likely extend that capability to Linux; but we don't have it yet.


any way to manually do it when it cant be done automatically yet?

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Hello

Sadly it's not supported full stop on other platforms than Windows right now.

Thanks and kind regards,

Richard Markievicz