Error: "The connection could not be established because unattended access requires a license."

Error: "The connection could not be established because unattended access requires a license."

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itsecurity

When trying to connect from Device A to Device B from Wayk Now Den, it prompts me for the login/password. I type in the correct credentials but it throws the error "The connection could not be established because unattended access requires a license." Device B is registered for unattended access. I am able to access Device B from another device. I've compared all three devices' settings and they're the same.. what could this be?

All Comments (5)

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Richard Markiewicz

Hello

What is the client on Device A - is it Wayk Now, or Remote Desktop Manager? If it's RDM, can you confirm the version you're using (you can find it in Help > About).

Thanks and kind regards,

Richard Markievicz

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itsecurity

It is RDM. I am using version 2019.1.41.0

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Richard Markiewicz

Hello

This should be resolved in RDM 2019.2.15; you can check this post for more information.

Please let me know if that doesn't resolve the issue, or if you have further questions or feedback

Thanks and kind regards,

Richard Markievicz

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itsecurity

Hello,

I've updated RDM to version 2019.2.15 and I am getting the same error.

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Richard Markiewicz

Hello

Ok, thanks for confirming that.

So device B is a Windows machine running RDM? Does it have a Wayk license?

You said you tried another device (device "C") and it worked. What is device C - a desktop or mobile device? Is it running RDM or the Wayk Now client?

Thanks and kind regards,

Richard Markievicz