Unable to connect to wayk den server

Unable to connect to wayk den server

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arild
Disabled

Hello,

Have been testing this product for some weeks and are very unsatisfied with the stability.

Keep loosing connection to the wayk den server. Today is really bad for some reason.

We are using wayk now version 3.2.1. Windows 10 x64 clients 1903 update.

C:\> tracert -d den.wayk.net

Tracing route to waykden.trafficmanager.net [52.168.10.99]

over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.254

2 1 ms 1 ms <1 ms XXX.xxx.YYY.ZZZ

3 12 ms 11 ms 11 ms 146.172.101.21

4 12 ms 12 ms 11 ms 146.172.22.165

5 12 ms 11 ms 12 ms 146.172.101.194

6 11 ms 11 ms 11 ms 146.172.105.62

7 12 ms 11 ms 11 ms 207.46.219.41

8 113 ms 112 ms 113 ms 104.44.32.141

9 113 ms 112 ms 112 ms 104.44.16.124

10 113 ms 112 ms 112 ms 104.44.18.190

11 113 ms 113 ms 113 ms 104.44.17.50

12 112 ms 112 ms 112 ms 104.44.16.57

13 113 ms 113 ms 113 ms 104.44.18.154

14 113 ms 112 ms 113 ms 104.44.7.105

15 112 ms 113 ms 113 ms 104.44.16.16

16 112 ms 112 ms 112 ms 104.44.21.214

17 * * * Request timed out.

18 * * * Request timed out.

19 *

All Comments (15)

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mdede
Disabled

I confirm that today from Italy Wayk is not working, no green light on client.

avatar
arild
Disabled

Here is the current WaykNow.log file Attached. It is trace mode for a few minutes

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Hi,

Sorry for the inconvenience, we confirm the problem on our side. Something went wrong with the Wayk Den in a way that never happened before, we will put it back up and running as soon as possible and let you know.

Again, sorry for the inconvenience

Best regards,

Marc-André Moreau

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Hi,

The Wayk Den should be operational again. We will investigate the logs to figure out what happened and prevent it from happening again.

Best regards,

Marc-André Moreau

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arild
Disabled

Thank you. I can confirm it is working from Norway.

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Cary01
Disabled

I am having the same issue here in the US, currently. Should this issue be resolved globally? Thanks!

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Hi,

The issue should be resolved globally. Can you enable the logs and either post them here or send them to support@devolutions.net? Here are the instructions: https://helpwayk.devolutions.net/index.html?kb_logs.htm

If you haven't tried it yet, you can try restarting Wayk Now.

Best regards,

Marc-André Moreau