Hello,
Have been testing this product for some weeks and are very unsatisfied with the stability.
Keep loosing connection to the wayk den server. Today is really bad for some reason.
We are using wayk now version 3.2.1. Windows 10 x64 clients 1903 update.
C:\> tracert -d den.wayk.net
Tracing route to waykden.trafficmanager.net [52.168.10.99]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.254
2 1 ms 1 ms <1 ms XXX.xxx.YYY.ZZZ
3 12 ms 11 ms 11 ms 146.172.101.21
4 12 ms 12 ms 11 ms 146.172.22.165
5 12 ms 11 ms 12 ms 146.172.101.194
6 11 ms 11 ms 11 ms 146.172.105.62
7 12 ms 11 ms 11 ms 207.46.219.41
8 113 ms 112 ms 113 ms 104.44.32.141
9 113 ms 112 ms 112 ms 104.44.16.124
10 113 ms 112 ms 112 ms 104.44.18.190
11 113 ms 113 ms 113 ms 104.44.17.50
12 112 ms 112 ms 112 ms 104.44.16.57
13 113 ms 113 ms 113 ms 104.44.18.154
14 113 ms 112 ms 113 ms 104.44.7.105
15 112 ms 113 ms 113 ms 104.44.16.16
16 112 ms 112 ms 112 ms 104.44.21.214
17 * * * Request timed out.
18 * * * Request timed out.
19 *
I confirm that today from Italy Wayk is not working, no green light on client.
Here is the current WaykNow.log file Attached. It is trace mode for a few minutes
Hi,
Sorry for the inconvenience, we confirm the problem on our side. Something went wrong with the Wayk Den in a way that never happened before, we will put it back up and running as soon as possible and let you know.
Again, sorry for the inconvenience
Best regards,
Marc-André Moreau
Hi,
The Wayk Den should be operational again. We will investigate the logs to figure out what happened and prevent it from happening again.
Best regards,
Marc-André Moreau
Thank you. I can confirm it is working from Norway.
I am having the same issue here in the US, currently. Should this issue be resolved globally? Thanks!
Hi,
The issue should be resolved globally. Can you enable the logs and either post them here or send them to support@devolutions.net? Here are the instructions: https://helpwayk.devolutions.net/index.html?kb_logs.htm
If you haven't tried it yet, you can try restarting Wayk Now.
Best regards,
Marc-André Moreau