Once logged into the program it throws me out every 2 min please help

Disabled

Published 7 years ago

Once I log into the program and I get access to the computer I want to access remotely, it throws me out every 2 min, I log in again and 2 min later it throws me out again

All Comments (1)

Richard Markiewicz

Published 7 years ago

Hello

I'm sorry to hear about the issue. It's possible there's something not working quite right with our peer-to-peer connection stack and your network environment.

To try and rule that out, can you please try to enable "Prioritize relay servers for peer-to-peer connections" under Options > Connectivity?

If the issue is still occurring, you can help us diagnose the problem by creating a log file.

In Options > Advanced, you can set the logging level to "Debug". Then relaunch the application and recreate the issue. Then forward your log file to us (either through the forum or at support@devolutions.net). The log file will be found in %APPDATA%\Wayk\Logs on a Windows system.

Thanks and best regards

Richard Markievicz