The connection could not be established

Published 7 years ago

Hi,

I have installed Wayk Now on 2 hosts with the msi installer.

When trying to connect i always get the error message "The connection could not be established". When I choose the prompt for permission authentication method, the client side can accept the request, but then i get the error message popup on the operator side.

kind regards

All Comments (12)

Richard Markiewicz

Published 7 years ago

Hello

Sorry to hear about this issue, and thank you for sending the log files.

I would really like to rule out an issue with our WebRTC-based transport. Can you please try to enable the relay server option, and see if that helps?

On one machine (either the client or the server), navigation to Options > Connectivity and enable the option "Prioritize relay servers for peer-to-peer connections".

This option will try to use a TCP relay server. You will need to ensure that TCP port 8080 is open.

Then try the connection again, and let us know the result. If it's still a problem, please can you upload the updated log files?

Thanks and best regards,

Richard Markievicz