Free version hangs on startup..

Hello,

I think you encountered the same issue reported. Am I correct?
https://forum.devolutions.net/topic31952--hang-on-start.aspx

Best regards,

Thanks for the reply.

I don't think it is ~quite~ the same as I'm using W7 x64 Ent not W10 1903. Today, Monday, I'm on a client site and have just u/gd the Free version to 2019.1.9.0 and on W7 x64 1803 it works fine. I'll force and u/g to 1903 and see what happnes.

My office version still hangs and when it does I can't close it or do anything other than kill the process.

best wishes

David

OK, this is certainly a 'thing' and it fails when it tries to authenticate against your server(s). I've copied the old install dir (so I still have any logs) installed the prog, renamed the %appdata% dir and done a clean install.

When I first run the app up I get the 'logon/register/use Devolutions cloud' and if I opt for 'cloud', I get the never ending 'progress bar' and have to kill the app. If I 'register later' it works.


Incidentally, I then tried to register a new account, and never got the email with the link. And can't find anyway to resend it.. help pls!

Thanks

D.

Hello,

Would it be possible for you to use the link below and join our online chat? I will then be able to help you with this issue and see what might prevent you from creating a new account.
https://devolutions.net/

Best regards,

HI - thanks for the quick response...

Hello,

Thank you for your time today! I am happy to see that you are now able to use RDM Free.

@everyone to avoid the "Blank Page" issue, we selected "Use Serial" under Help -> Register Product.

Best regards,

Same issue when I try to log on Online Drive.

Hello,

You are correct, the issue with Online Drive is still under investigation by our engineering department. To follow the progress made on this, I would recommend that you watch the forum topic mentioned above by my colleague: https://forum.devolutions.net/topic31952--hang-on-start.aspx

The issue reported by @david04 was related to the registration of RDM Free using his Cloud Account. It is also the reason why the workaround mentioned above worked for him.

Best regards,