Is WaykDen down 2/26/19 6:40am PST

Hello
There was a short service disruption with Wayk Den this morning, affecting some customers. Normal service has since resumed; our engineering team is investigating the cause.
Please let us know if you experience any further issues. We are sorry for the inconvenience.
Thank you,

Richard,

As of 10:25am PST, I still get the connecting to wayk message. I am running 3.1.

Del

Hi Del

Can you send me a log file? In Options > Advanced, change the log level to "Debug". Then restart the application and let it try to connect for a minute or two. After, you can find the log file in %APPDATA%\Wayk\logs\WaykNow.log. You can send to me via a PM or by email to support@devolutions.net.

Thanks for your patience,

Send PM with the log file.

Hi Del

Thanks a lot. The log file doesn't look abnormal.

Are you using the unattended service?

If so - please can you get the service log as well:

1. (from an elevated command prompt) `net stop wayknowservice` (or stop "Wayk Now Unattended Service" from Services.msc)
2. (from an elevated command prompt) `wayk-now config --global loggingLevel 1` (or you can manually edit %ProgramData%\Wayk\WaykNow.cfg and change "LoggingLevel" to 1)
3. (from an elevated command prompt) `net start wayknowservice` (or start "Wayk Now Unattended Service" from Services.msc)

Wait a few moments for the service to try connecting, then you can send me the log in %ProgramData%\Wayk\logs\NowService.log

Thanks again for your patience, and sorry for the inconvenience