Logged on or logged off issue
Hello
So I am trying to make this work on several systems. Let me try to explain. If the user is logged into the system then I have no issue connecting, all works well. If the user is not logged into the system then I cannot connect to the system. My understanding if they are not logged in then I will have to connect using Secure Remote Delegation and if I do not know what their username and password to put into the settings then it will never connect. Is this correct?
I am having all kind of issues making this work on my servers that I connect to also. Seems like I have to have the system already logged and the wayk app running for me to connect. This of course is not the situation most of the time as most of my servers are logged off.
Is there something different that I need to be doing?
I am using the enterprise registered version and connecting with the RDM app. I am hoping to get this working on the IOS also.
Thanks John
All Comments (4)
Hi John,
From what you describe, you need to authenticate using Secure Remote Delegation (SRD), which requires a valid Windows account that is a member of the Administrators or Remote Desktop Users group. In the next release (later this week) we will add support for a special "wayk-admin" account meant specifically for wayk unattended access. The goal of this account is to avoid using a regular Windows account for authentication in unattended access scenarios, which gives the equivalent of a "custom password" that is independent from the regular system username + password that you may not know.
Can you elaborate on the reasons why the username + password for the machine may not be known, since at some point you had sufficient privileges to install Wayk Now on the target machines in question?
Best regards,
Marc-André Moreau
Hello Marc
That will definitely help! As far as the unknown username and password. My case I have several shops that they want me to remote into and I have installed the app. A lot of these small shops are not on a domain and the username and passwords vary with some not even having a password. I do not keep track of these usernames and passwords. Also they may have changed the password at some point since I was in there last or even setup another user on the system.
I was just unsure if I needed to setup the connecting app with SRD and the username and password for every connection in case the system is logged off, but if I use the SRD username and password then can it still connect when the user is logged in? The SRP has a different password.
Having another wayk-admin account would help with this!
I am using this app more and more, and am looking forward to using it full time soon!
Thanks John
Hello John,
This is exactly the reason why we came up with the wayk-admin account. We've had a discussion with a customer last week who told us that with regular accounts, users often change the passwords, breaking remote access. The wayk-admin account will not be shown in winlogon and should be safer from unexpected modifications than regular accounts. The new installer will also create a wayk-users group and add the wayk-admin user to it by default.
I will let you know when it is released.
Best regards,
Marc-André Moreau
Thanks Marc!