Connectivity Issues
Hi,
I am trying to provide tech support to an employee outside of our building. I was able to connect at first but after a while it becomes sluggish and it ends up not responding.
I have a log file if needed.
All Comments (4)
Hello,
Would you be able to send us these logs to support@devolutions.net? I will have them transferred to the WaykNow Team.
Best Regards,
Etienne Lord
Hi Francisco,
I have made a special build for someone else experiencing connectivity issues, you can find the answer here:
https://forum.devolutions.net/messages.aspx?TopicID=30520&MessageID=121463#post121463
This special option should force using a relay server. It is only meant as a temporary fix while I investigate the connectivity issues further.
Can you give me a more accurate description of the network conditions in which the problem occurred? Are you using a VPN, a corporate firewall, or anything of the sort?
Best regards,
Marc-André Moreau
Hi Francisco,
We have just released the Wayk Now 3.0 beta7 with a few connectivity fixes that may improve things in your case. I suspect some disconnection issues remain, but it should still be an improvement.
Also, if you can tell me more about the type of network environment you are using, it would help me figure out what is possibly going wrong.
Best regards,
Marc-André Moreau
Hi Francisco,
We have just released the beta8 with another possible fix for your issue:
https://forum.devolutions.net/topic30635-wayk-now--unattended-mode-beta.aspx
Please let us know if it works fine now.
Best regards,
Marc-André Moreau