Wayk 3.0.0 is not connecting to servers

RDM Wayk should connect to the unattended mode beta with SRP and PFP authentication, but SRD authentication (system authentication) has not yet been added. We are investigating possible issues where the unattended service is still running but has been rendered unable to receive new connections. Please try restarting the service (Wayk Now Unattended Service in services.msc) and connect again. If the service won't stop, find NowService.exe and kill it manually. Testing can be done with a regular Wayk Now client for SRD authentication instead of RDM Wayk.


Best regards,

I just tested with both RDM and Wayk Now Application and neither connect. Here is how I have my connections setup in RDM. I have the credentials set to "Default" Display is set to "Undocked" Prefered Auth Type "Default" Wayk password is what I set the custom password to. I have also switched the Prefered Auth Type to PFP and I just get a popup asking for Friendly Name and Friendly Text?

Hi Mark,

This should have worked, which indicates that the Wayk Now Unattended Service is most likely in an unstable state and no longer accepts incoming connections regardless of the Wayk Now client used.

Please follow these instructions to force a clean service restart and activate logging from the service:

1. Close Wayk Now

2. Open an elevated command-prompt (right-click on command-prompt, run as Administrator).

3. Stop the service:
net stop "Wayk Now Unattended Service"

4. Activate logging for the service:
"C:\Program Files\Devolutions\Wayk Now\WaykNow.exe" config --global LoggingLevel 1

5. Start the service:
net start "Wayk Now Unattended Service"

6. Open Wayk Now, try connecting again.

7. If connection fails, collect the logs from the service at %ProgramData%\Wayk\logs\NowService.log

Long story short, the Wayk Now program needs to be stopped while you restart the service, because it connects to the Wayk Now service. We don't fully cover all possible cases where the service is restarted from the Wayk Now program.

I am sorry for the inconvenience, we are able to reproduce similar issues on our side but it will take a bit longer to fully assess the reason why the service can enter an unstable state. This is why we decided to go through a beta program, it's a major release and there are a lot of edge cases to cover.


Best regards,

Okay I was trying this from my Mac side and still not working. So I installed both RDM and Wayk Now 3.0.0 on my windows VM and I was able to connect VIA the Wayk Now App once, but I can't connect VIA RDM, I get Invalid URL when I click Open Session?

Hi Mark,

There seems to be a problem with the external Wayk Now integration from RDM Wayk. Please use the "Embedded (tabbed)" or Undocked in RDM Wayk, or launch Wayk Now outside of RDM to test the unattended mode. I managed to reproduce the "Invalid URL" issue on my side by trying to use the external mode in RDM Wayk.

Best regards,

Tried both and it just keeps saying its connecting, or now it just popped up and says ConnectCore failed

Can you try without RDM, using the standalone Wayk Now client just to confirm that it works? I just want to make sure that the Wayk Now 3.0 server is working as expected first, and isolate RDM Wayk from the other issues.

Best regards,

No the Wayk Now app doesn't work either, but we would need it to work in the RDM for sure, as that is the tool we are most interested in

Hi Mark,

Thank you, this is what I needed to know. We will make sure that it works in RDM Wayk, but we needed to make sure that the problem was with the Wayk Now unattended server beta first, and not with RDM Wayk specifically. Many users have reported issues where the Wayk Now unattended service becomes unable to receive connections, and it seems to be what is happening here. Our next beta build should at least fix the issue of the service hanging when being stopped, making it easier to restart manually. As for correctly handling the root cause of the service being unable to receive connections, we still have to dig deeper at this point, but you are not alone to report this at least. I am sorry for the inconvenience, we will get this fixed as soon as we can.


Best regards,

No worries I totally understand I am a software engineer myself and know how hard it is to troubleshoot these types of issues. One concern I do have it our trial license for RDM is about up and we really haven't been able to use it because we need the Unattended access of Wayk Now to work, currently we have TeamViewer and I was able to import all of our clients from the cloud into RDM, however we will be getting rid of TV in about 6-8 months. So my question is, can we get an extension on the RDM Trial? Also, we definitely would like this to work on our Mac's, I was not able to get as far as I did with the Mac client as I did with the Windows client.

Hi Mark,

I will put you in touch with someone at Devolutions who can help you out with the trial extension, it shouldn't be an issue. The whole point of a trial is to well, try the software, which you haven't been able to do properly at this point :)

Best regards,

Thanks, really appreciate all your help and your quick responses, hopefully we can get this working and move to this tool.

Hello Mark,

I just sent you a new RDM trial license via private message.

Best regards,

Jeff, I'm eager to try the unattended client and have RDM. Is it only available in 3.0? where can I get it?

Thanks
Raphael

Hi Raphael,

Aside from the issues encountered with the current Wayk Now 3.0 unattended server beta, the current version of RDM Wayk should work. We will also provide an update soon for the RDM Wayk integration. However, we will focus on addressing the multiple issues already reported in the Wayk Now 3.0 beta before providing an update to the RDM Wayk integration.


Best regards,