Backup error after upgrade to Server 5.0.2.0

Hello,

Are you able to backup the database with SSMS?

Best regards,

Hi,

yes, backup with SSMS works.

Best Regards,

Ben

Hi Ben,

This is a Veeam error so your best bet would be to search the Veeam forums/KB articles for help:

You could try this:
https://forums.veeam.com/microsoft-hyper-v-f25/the-infamous-vss-ws-failed-at-prepare-snapshot-problem-t45123.html

or maybe

https://forums.veeam.com/microsoft-hyper-v-f25/vss-error-0x800423f4-t21720.html

Best regards,

Ok, thx.

I installed a new Server and migrated the SQL database to the new server. Backups are working fine now.

But i have some other problems:
I dont recieve any notification emails.
Emailing is configured correctly, i recieve the test email, error emails are working too. And i get notified when i change a emailaddress from a user. But no notifications... scheduler is activated
When I try to activate User --> Add Checkbox it will not save this change.



Another thing is, that authentication takes very long. But we had this also before on the old server.
Very long means on windows machine around 30 seconds. And on MacOS sometimes a few minutes.
Do you have any advise where to begin troubleshooting this?

We have over 4500 entries in the database and use AD Groups excessive (over 200 AD Groups).

Thanks,

Ben

Hello,

Could you please try to restart the DevolutionsSchedulerService service to see if this will help to received email notifications?



Best regards,

No doesn't help :(
I've setup a new server to investigate our performance issues. And on this fresh installation with Devolutions Server 5.0.2.0 und SQL 2017 i also dont recieve notifications.

Maybe im doing something wrong..... or its a bug.

Hello,

Have you configured the email address of the user account who should receive the email notifications?

Best regards,

yes, there is a email address configured for the users.
On production server notification works until i upgraded from 4.7.0.0 to 5.0.2.0. Didn#change anything and i cannot find the problem.

BR,

Ben

with which account muss the schedule service run? LocalServer or a DomainUser?

ok works. Seems that it needs to be a domainuser with database privilege.

Hello,

You are right, depending on the topology of the DVLS installation, the service account may need database access.
The online documentation has been updated.

Best regards,