Cannot Create New User

Hello,

Does the pwmanageradmin user exist in the Administration -> Users menu?

Best regards,

Yes it does

Hello,

Could you try to select the account in Administration -> Users and press the Fix SQL Login button to see if that help.


Best regards,

Yes I've tried that, same login error. Would this have anything to do with licensing?

Hello,

No, it's not a problem with the license. I suspect that your user doesn't have enough privileges to create other administrators. Is this possible?

If you create a new non-admin user, are you able to connect with this non-admin user?

Best regards,

I cannot create a new user at all, admin or non-admin. Before this was no problem.

Hello,

What version of RDM are you running presently?

Do you remember which version you we're using before?

Best regards,

Hi, This isn't RDM, it's Password Vault Manager. It's version 8.6.0.0, my co worker is running the latest version with an up to date license and is also experiencing the same issue.

Hello,

Indeed, you are using PVM and not RDM, sorry for the confusion of my last post.

All this is very strange. Do you have access to connect with the account that you have used to create the SQL Azure database? If yes, could you please connect with that user and try to create a new user to see if it's working or not.

Best regards,

ok it worked with the original user. Must be something going on with the pwmanageradmin user account. This can be closed. Thanks.

Hello,

Thank you for your feedback.

Glad that is now working.

Best regards,