General Maintenance for the Devolutions Server

Hello,

A lot of things can affect the performance.

I would like you to send us your Profiler logs by following the steps in that help topic so that we can analyze it
http://help.remotedesktopmanager.com/help_profiler.htm

Let us know when it's done

Best regards,

Hello Sam,
We also have update coming soon with many performance improvements in RDM Client and also on the server side. What RDM client do you use?

Regards

Thanks for the information David. Most (if not all) of us are running 11.1.0.0.

Jean-François, I will have the users that are experiencing the issue run the profiler and will get back to you.

Thank you

We upgraded from MSSQL Datasource 8.2 client to Server 3.2 client 11.5.4. The main driver for the upgrade was for performance issues on the 8.2. But now on new environment we are seeing same performance issues. Client slowness with fade to white screen or stutter hesitation when entering in search field.

We are running on VM ware in a RDS solution with Windows 2012R2 as the RDS server and we have the RDM Server on backend Windows 2012 R2 server using the IIS intelligent caching.

We have about 50 users and our session list is just under 5000.

We have exhausted many options upgrading everything and adding more resorces but we think it is RDM performance.

Could we setup a screen share with your most experienced performance guy and give our environment an overview?

Please contact us at support@devolutions.net so we can send the booking link.


thanks

Spooner, if you have an solution, please write it down here. I'm very interested, it affects us too.

Hello Service Desk


Have you enquired about booking a session with us?

Not yet, i just sent an "Profiler" log to the support.

I will contact you week for a remote session.