2 Factor Authentication

Disabled

Published 12 years ago

Hi
I had 2 factor auth enabled on my account with Google Authenticator and apparently I lost my phone today. Is there a way for me to get it to my account, I do not have a recent backup.
Thanks

All Comments (3)

Maurice Côté

Published 12 years ago

Hello,

I have documented this just a few days ago, you will loose the data source definitions, but you simply have the register them again.

http://help.remotedesktopmanager.com/troubleshooting_2_factor.htm

Best regards,

Maurice

David Hervieux

Published 12 years ago

You could also send us an email with the remotedesktopmanager.cfg file and we will reset it.

David Hervieux

(user deleted)

Disabled

Published 12 years ago

Thanks Gents,

Maurice - Your documentation worked out like a charm.

David - Thanks for jumping in to assist as well.

I appreciate the quick turnaround and help.

Kind regards,

Abdul Moid