Forum / Remote Desktop Manager - Feature Request

remote assistance prompt

  • Create an Issue
  • Cancel

It would be AWESOME if we could create a remote assistance session, but have the IP/hostname be blank. Then when opening the session RDM would prompt us for a hostname/ip. Currently the ip/hostname field is required to create the session for remote assistance. When our users call in we don't know their hostname or ip until they tell it to us.

By having RDM prompt we could create a single "session" in RDM and just change IP/hostnames on the fly.

Clock6 yrs

Hi

Create a template with the $QUICK_CONNECT$ variable for the host name, type in the IP in the quick connect tool bar, then select your template and it will be launched

http://help.remotedesktopmanager.com/view_quickconnect.htm?zoom_highlightsub=QUICK_CONNECT
and
http://help.remotedesktopmanager.com/file_templates.htm?zoom_highlightsub=template



Maurice Côté

Customers that use Devolutions Server are provided free remote sessions for performing upgrades. Please send a request to the Devolutions Service Desk to get the process started.

signaturesignature

Clock6 yrs